Heather Lloyd
Mount Clemens
Summary
Detail-oriented Certified Medical Assistant with clinical and administrative expertise in pediatric and family practice. Skilled in patient intake, vital signs, phlebotomy, and medical office operations, with experience in Epic, Athena health, and eClinicalWorks EMR systems. Committed to enhancing patient care and optimizing clinical workflows in high-volume healthcare environments.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Medical Assistant Student Intern
Harper Family Practice
Roseville
05.2025 - 07.2025
- Roomed patients and prepared them for physician examinations.
- Obtained and documented vital signs and patient histories.
- Helped with blood draws and administered injections under supervision.
- Processed medication refill requests and facilitated effective physician-patient communications.
- Verified insurance eligibility and benefits prior to appointments.
- Maintained clean, stocked, and organized examination rooms to ensure optimal patient experiences.
- Assisted providers in delivering timely, high-quality patient care.
Medical Assistant
Psychiatric Services of Grosse Pointe
Roseville
04.2025 - 07.2025
- Documented patient vital signs
- Pulled patient charts to ensure accurate and timely information for consultations
- Scheduling patients
- Assessed urgency of patient calls
- Going over patient history with patient
- Pulling patients charts
- Reviewed patient history with patients to clarify medical background and enhance engagement
Medical Receptionist
Eastlake Pediatric
Roseville
04.2024 - 06.2024
- Managed high-volume incoming calls, effectively scheduling, rescheduling, and canceling appointments to optimize patient flow.
- Triaged patient calls and routed concerns appropriately.
- Verified insurance coverage and benefits for scheduled visits.
- Performed patient check-in and check-out procedures.
- Coordinated follow-up appointments post-urgent care and hospital visits, ensuring continuity of patient care.
- Coordinated follow-up appointments after urgent care and hospital visits.
- Coordinated physician scheduling logistics to ensure efficient appointment management. and daily office operations.
Education
Medical Assistant Program -
Macomb Community College
Clinton Township, MISkills
- Patient Care
- Patient Rooming
- Vital Signs Assessment
- Phlebotomy
- Injections
- EMR Documentation
- Epic
- Athena health
- EClinicalWorks
- Medical Office Procedures
- Attention to Detail
- Team Collaboration
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS), 02/27
- First Aid Certification, 02/27
Timeline
Medical Assistant Student Intern
Harper Family Practice
05.2025 - 07.2025
Medical Assistant
Psychiatric Services of Grosse Pointe
04.2025 - 07.2025
Medical Receptionist
Eastlake Pediatric
04.2024 - 06.2024
Medical Assistant Program -
Macomb Community College