HEATHER L. MILLER

Travel Claims Reviewer:

• Self-motivated, with a strong sense of personal responsibility.
• Reviews travel claims from travelers when they return from official business travel.
• It is then checked to ensure all proper information is included on the voucher and that all information is correct.
• I make sure all uploaded receipts such as Lodging, Car Rental, Airfare, Fuel, Parking or public transportation is valid and the total amount matches the total amount the traveler is claiming for reimbursement.
• If any vouchers has any error, is it then returned to the traveler to make the proper adjustments. If nothing is wrong with the voucher it is then submitted through to the next level of reviewers.

Authorizations (Overseas Travel):

• Along with reviewing traveler claims, I also review authorizations for any travelers having to do official business overseas.
• The voucher is reviewed to make sure all the proper information is included in the voucher such as Passport Number, Anti-Terrorism Training is up to date, Flights are booked and shows the full flight itinerary and the locations the traveler is traveling is listed in the trip details.
• A note is taken and posted in the HEAT program of the Foreign Clearance Guide of whichever country they are traveling to for business. This shows what is needed for Military, Civilian or Contractor travelers to ensure that the travelers will have what is required for the Country they are traveling to.
• An authorization summery is also taken note of to make sure all important details that need to be included in the traveler voucher is included. This will include transportation, accounting information, passport details and Anti Terrorism Training completion date.

• Pack for the event, ensuring all necessary items have been accounted for and ready for that event and Ensuring any extra items that have been requested to included at specific events.
• Managing teammates by assigning group positions and duties for the start of the event and for after the event. This includes specific details on set up for the event, food that is to be served, cleaning details and break down instructions of the event.
• Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Conduct debrief with the group to go over lessons learned and improvements that can be made for the next event.
• Completing the after event action report to provide notes, temperatures of the food, Staff information for the event and what food was left over. It is then given to the manager upon return.
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Provide food deliveries for different events. Events include weddings, funerals, birthday parties, reunions, graduations and retirement parties
• Going to the event and setting up the food table with decorations and the heating shaffers for the food to keep warm.
• Serving the food to the guest of the event and making sure guest have everything they need during the lunch/dinner.
• Breaking down the set up and going around to all the tables, picking up plates and trash from the guest and throwing them away and making sure to leave the venue clean as when arrived.
• Taking the decorations and items brought to the event back to the restaurant to be put away for the next event.

• Answers a multi-line telephone system, receiving/taking messages to pass along to management.
• Receiving/taking customer orders and getting orders done in a timely manner.
• Created plaques, nametags, mugs and awards per customers’ specifications.
• Provide customer service by answering the questions customers may have had, finalizing details and completing the transaction when their order is finished.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Account for morning cash for the POS system and when doing the nightly cash out closing report.
• Ordering supplies as needed, receiving the item, and filling out the paper work for the received items.
• Keeping inventory of all supplies that is counted once a month and check for any discrepancies.

• Opened the store and put the money into the registers as well as doing morning reports such as overnight sales, gas surveys, gas orders, car wash reports and the Gas 163 report.
• Closed the store, printed out the closing reports, accounted for the daily cash sales and set up the next day’s operating funds.
• Logged onto the back office program to finish out closing the store and setting the alarm for the building.
• Received shipments from vendors, logged the shipment information into the store management system.
• Provided refunds and exchanges to customers when needed.
• Clerical work and filing forms/reports and important paper work for office purposes.

• Provided customer service that exceeded customer expectations
• Used a Ruby Gas station system to turn on the gas pumps for prepaid purchases and make sure that the customer’s receipts printed properly
• Responsible for completing sales transactions, operating a cash register, account for sales receipts and make sure to thank the customer for their patronage
• Answer a multi-line telephone system, take and distribute telephone messages as well as transfer calls to the main store as needed
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided assistance to the manager in opening and closing the store by organizing the store and opening/closing doors to the public
• Received scheduled shipments for store and stock inventory when the shipments came in and then as needed
• Prepared merchandise for sales floor by pricing or tagging.
• Counted inventory in the store on a quarterly basis.
• Measure the gas in the pumps using a metric stick and recorded the number for future readings.
• Cleaned and organized around the gas pump area as well as in the store.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Kept front check out area clean and organized for efficient service.
• Processed payments and returns with accuracy and efficiency.
• Scanned merchandise and bagged using appropriate strategies for different items.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Opened and closed store by balancing cash registers and receipts.