Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Heather L. Murawski

Baltimore,MD

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs. Goal-driven professional with over 20+years in healthcare.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Office Manager/Administrative Assistant/Surgical Coordinator

Medstar Union Memorial, Orthopedic Institute
02.2021 - Current
  • Manage the office, organize meetings, and handle phone calls.
  • Streamlined office operations, enhancing overall efficiency and workflow across departments.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Communicate daily with physicians and other ancillary staff.
  • Streamlined the medication refills process, disability paperwork
  • Collected data and researched patient analytics for surgical cases

Office Manager

Towson Orthopedic Associates- Scoliosis & Spine Center
08.2013 - 01.2021
  • Led a team of 10-15 employees, supervised the surgical scheduling team
  • Completed payroll to monitor the amount of overtime and improved operational efficiency by 20%.
  • Managed patient scheduling and appointment confirmations to optimize clinic capacity.
  • Created and implemented a new Review and Warning system for employees to ensure uniform protocols.
  • Collected data for research projects, compiled patient data and results.
  • Coordinated daily office operations to enhance workflow and efficiency.
  • Oversaw administrative staff, providing mentorship and training on best practices.

Administrative Assistant/Surgical Coordinator

Towson Orthopedic Associates- Scoliosis & Spine Center
11.2005 - 01.2021
  • Collected data and patient analytics for surgical cases
  • Streamlined the medication refills process, disability paperwork, and pre- and postoperative care.
  • Prepared patient charts, collected copays, registered patients for appointments, verifying information and updating insurances
  • Scheduled complex spine surgeries for 3 spine surgeons.

Clinical Unit Clerk-6th Floor Orthopedics

St Joseph Medical Center Hospital
01.2004 - 04.2006
  • Read and entered all physician and nursing orders.
  • Answered call system from patients for 40 bed unit.
  • Answered 2-line phone for all incoming calls: Doctors, nurses, and patient’s family members.
  • Oversaw the scheduling for all unit clerks, ensuring coverages for all shifts.
  • Communicated with all patients, families, and physicians.

Reconciliation Clerk

Ikea Direct, LLC Catalog Department
04.1999 - 10.2003
  • Reconciled daily accounting reports.
  • Balanced and reported sales to management.
  • Compiled inventory for the office.
  • Performed data entry and answered multi-line phone.
  • Maintained customer and employee relations daily.
  • Traveled to California to assist with new store openings.

Education

Master of Arts - Healthcare Administration

University of Phoenix
08.2023

Bachelor of Arts - Healthcare Management; Minor, Business Administration

Towson University
Towson, Maryland
05.2013

Associate of Arts - General Studies

Community College of Baltimore County, Essex Campus
12.2002

Skills

  • Staff hiring, development and training
  • Proficient in Microsoft Word, Excel, Power Point
  • Familiar with Allscripts EHR/PM, EPIC, and Cerner applications
  • Ability to prioritize and multitask and work independently
  • Strong organizational, written, and verbal skills
  • Extensive knowledge of ICD and CPT codes, precertification, insurances
  • Office management
  • Team leadership
  • Time management
  • Customer service
  • Performance evaluations

Accomplishments

    Inducted- The National Society of Leadership and Success 2023

Certification

  • Licensed Notary Public for the State of MD, exp 3/2028

Timeline

Office Manager/Administrative Assistant/Surgical Coordinator

Medstar Union Memorial, Orthopedic Institute
02.2021 - Current

Office Manager

Towson Orthopedic Associates- Scoliosis & Spine Center
08.2013 - 01.2021

Administrative Assistant/Surgical Coordinator

Towson Orthopedic Associates- Scoliosis & Spine Center
11.2005 - 01.2021

Clinical Unit Clerk-6th Floor Orthopedics

St Joseph Medical Center Hospital
01.2004 - 04.2006

Reconciliation Clerk

Ikea Direct, LLC Catalog Department
04.1999 - 10.2003

Bachelor of Arts - Healthcare Management; Minor, Business Administration

Towson University

Associate of Arts - General Studies

Community College of Baltimore County, Essex Campus

Master of Arts - Healthcare Administration

University of Phoenix

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