Heather Loeffler
Summary
Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
I am also currently working on a pubic speaking certification that I will complete in January. I have co-authored a book as well as spoken on stage on three occasions over 2022.
Overview
23
23
years of professional experience
Work History
Owner
Cinderella's Broom
09.2012 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
Patient Care Representative
Women's Care
02.2011 - 06.2012
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Liaised between hospital departments to facilitate effective communication.
- Scheduled approximately 100 patients per week and made reminder calls.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
Patient Care Representative
Town Plaza Family Practice
01.2010 - 02.2011
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients and families to develop future plans and discuss care actions.
- Resolved problems with communication and billing to foster seamless services.
- Liaised between hospital departments to facilitate effective communication.
- Scheduled approximately 100 patients per week and made reminder calls.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
Owner
Cuddles N Crayons Daycare
09.1999 - 09.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
No Degree - Psychology
Emporia State University
Emporia, KSHigh School Diploma -
Emporia High School
Emporia, KS05.1990
Skills
- Leadership and People Development
- Annual Planning
- Industry Expertise
- Employee Motivation and Performance
- Change and Growth Management
- Effective Communicator and Public Speaker
- Integrity and Transparency
- Executive Leadership
- Reducing Costs
- Advertising Initiatives
- Preschool Programs
- Childcare Facilities
- Business Consulting
- Sales Growth
- Payroll Preparation
- Balanced Work Ethic
- Project Oversight
- Thrive Under Pressure
- Adaptable and Flexible
- Management Team Leadership
Timeline
Owner
Cinderella's Broom
09.2012 - 12.2022
Patient Care Representative
Women's Care
02.2011 - 06.2012
Patient Care Representative
Town Plaza Family Practice
01.2010 - 02.2011
Owner
Cuddles N Crayons Daycare
09.1999 - 09.2009
No Degree - Psychology
Emporia State University
High School Diploma -
Emporia High School
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