Heather Lohr
Cuyahoga Falls
Summary
Dynamic professional with a proven track record at Signet Jewelers, demonstrating expertise in document management and exceptional customer service. Excelled in project coordination and calendar management, driving enhanced departmental efficiency. Proficient in MS Office, with a meticulous attention to detail that significantly improved report accuracy and streamlined meeting planning. Career aspirations include leveraging these skills to further optimize operational processes within a dynamic team environment.
Overview
18
18
years of professional experience
Work History
Administrator Field Operations
Signet Jewelers
Akron
07.2012 - Current
- Ensures efficient management of daily schedules and calendars for numerous vice presidents and senior directors.
- Completes expense reports and travel budgets for the department.
- Coordinated travel arrangements for vice presidents, senior directors, and department teams.
- Organizes and facilitates department meetings.
- Ensured accuracy in regularly produced departmental reports.
- Provided general administrative support to staff members.
- Provided technical assistance with computer hardware and software issues when needed.
- Compiled data from multiple sources into comprehensive reports for management review.
Health Care Assistant 3/Quality Assurance Associate
Planned Parenthood
01.2010 - 07.2012
- Prepared clients for exams, took patient’s blood pressure and brief history
- Assisted clinicians with simple surgical procedures as well as doing blood draws
- Responded to telephone calls by making appointments, providing information, and answering questions
- Pulled and filed charts and lab results, and accurately verified patient information
- Prepared and maintained patient medical files for quality assurance audits
- Handled all filing of follow up of exam tests and referral paperwork, and maintained records
- Also contacted patients to inform when follow up was due
- Helped maintain in house lab logs of patient’s tests results
Shift Supervisor
Starbucks Coffee Company
01.2007 - 01.2010
- Managed shifts effectively with a strong focus on training and keeping the team informed about franchise updates.
- Responsible for daily duties such as preparing bank deposits, creating the paper and pastry orders, and checking in and putting orders away
- Delivered effective customer service and applied positive coaching methods to co-workers.
Education
Bachelors of Arts and Sciences - Psychology
Kent State University
Skills
- Attention to detail
- Time management
- Customer service
- Document management
- MS office
- Project coordination
- Report preparation
- Meeting planning
- Calendar management
- Spreadsheet creation
Timeline
Administrator Field Operations
Signet Jewelers
07.2012 - Current
Health Care Assistant 3/Quality Assurance Associate
Planned Parenthood
01.2010 - 07.2012
Shift Supervisor
Starbucks Coffee Company
01.2007 - 01.2010
Bachelors of Arts and Sciences - Psychology
Kent State University
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