Heather Lorance
Woodbury,TN
Summary
Dynamic professional with a proven track record in volunteer recruitment and fundraising, demonstrated at Pleasant View Baptist Church. Excelled in creating supportive environments and enhancing team efficiency, leveraging strong emotional awareness and first aid training. Achieved significant improvements in program participation and patient care quality, underscoring a commitment to community outreach and personal development.
Overview
19
19
years of professional experience
Work History
Youth Leader Volunteer
Pleasant View Baptist
Woodbury, TN
09.2010 - Current
- Empowered youths to take ownership of their personal growth by encouraging them to lead workshops or contribute ideas for program improvements.
- Cultivated a culture of trust within the group through regular check-ins with individual participants about their experiences in the program.
- Promoted personal development among youths by providing guidance on goal-setting, time management, and decision-making skills.
- Contributed to a positive atmosphere by fostering open communication between participants, parents, and staff members.
- Collaborated with fellow volunteers to create a safe, inclusive, and supportive environment for all attendees.
- Mentored younger volunteers, providing them with guidance and support in their roles as youth leaders.
- Coordinated fundraising efforts in order to secure necessary resources for program operations and special events.
- Monitored and observed participants and reported concerns to supervisor for immediate attention.
Certified Nursing Assistant
Woodbury Nursing Center
Woodbury
02.2008 - 06.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Bank Teller
First National Bank
Woodbury, TN
10.2005 - 01.2008
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
High School Diploma -
Cannon County High School
Woodbury, TNSkills
- Volunteer Recruitment
- Fundraising
- First Aid Training
- Activity Planning
- Event Coordination
- Emotional awareness
- Community Outreach
Timeline
Youth Leader Volunteer
Pleasant View Baptist
09.2010 - Current
Certified Nursing Assistant
Woodbury Nursing Center
02.2008 - 06.2012
Bank Teller
First National Bank
10.2005 - 01.2008
High School Diploma -
Cannon County High School