Heather Louder

• Providing rental assistance to Veteran's to avoid facing homelessness.
• Providing housing to Veteran's who are literally homeless (street, bench, bridge, etc)
• Providing financial assistance to Veteran's on side of housing assistance (utilities, car repairs, emergency groceries, household items and furniture, etc.)
• Case management for caseload received, outreach, documentations, etc.
• Providing New Hires with Training and shadow work on programs duties given to them.
• FBI Act 73, criminal history, and Act 33 and Act 34 clearances (Up To Date).
• Strong interpersonal skills.
• Ability to manage multiple priority projects.
• Take initiative and handle a variety of activities concurrently in fast-paced environment.
• Ability to meet deadlines along with attention to details a must.
• Excellent written and verbal skills with clients, community and co-workers.
• Progressive skills in crisis intervention and conflict resolution.
• Self-directed, flexible with strong problem-solving abilities.
• Ability to work independently and as a team member.
• Presentation skills along with professional behaviors, attitude and appearance.
• Ability to support the organization's mission along with sensitivity of cultural and workplace harmony.
• Overview of Position

The Veteran Housing Service Coordinator, under the Supportive Services for Veteran Families (SSVF) program, provides comprehensive outreach and case management services to Veterans and their households in Allegheny and surrounding counties; and assists Veterans who are experiencing homelessness, or a housing crisis transition into permanent housing.

• Assist Veterans with behavioral health needs, including but not limited to checking enrollment status and schedule appointments for psychiatry/outpatient therapy.
• Adaptable with the ability to follow standardized process workflow on a daily basis , reassuring all must needs work is completed in a timely fashion.
• Provide exceptional customer service to both internal and external customers.
• Demonstrated ability to work as a team member as well as an individual contributor.
• Ability to effectively manage competing priorities in a fast paced environment
• Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly.
• Excellent data entry, Strong understanding of Microsoft Excel or similar database software. Knowledge of word processors, like Microsoft Word.
• Ability to work various shifts and hours to cover multiple times zones

Overview of Position:

The BHVR Provides outstanding customer service related to Veteran care through the Community Care Network (CCN) in a fast-paced contact center. Responds to inbound calls and chat messages regarding authorizations for medical and behavioral health care, provider status and availability, or claims payment and status. Accurately assesses caller requests, answers caller inquires and processes requests while focusing on first call resolution and/or appropriate call escalation protocols. May make outbound calls to schedule appointments based on Veteran or VA request. Resolves administrative eligibility discrepancies through account research and review.

• Provide support and assistance to Veterans by scheduling their medical evaluations related to their VA disability claims for compensation and pension plans
• Trained new hires for filling their role required for the QTC contract
• Provided assistance and required documentation for guidance to help reps gain knowledge of new information given.

• Provide customer support by answering phones, collecting payments, and checking references
• Strive to meet sales expectations by making outbound calls, creating special offers and schedule deliveries
• Filing monthly paperwork to keep systems updated for audit.

• Provide customer support by answering calls relating to gas and electric bills, select best fitting budget plan for each customer, and collecting payments.

• Job duties include but are not limited to, keeping track of cash drawer, cashing customers out, cleaning before/during/after shifts, and stocking shelves.

• Provide support to customers in the office as well as over the phone by answering questions, collecting payments, and solving concerns
• Expectations also include submitting payroll for chosen companies.