Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Heather Loughridge

Conroe,TX

Summary

Dedicated and tactful Customer Service Representative with significant knowledge and experience solving problems and selling products in the Staffing Industry. Result oriented and multifaced professional that embraces teamwork and understands diversity.

Overview

7
7
years of professional experience

Work History

Sr. Customer Relations Representative

People Ready
12.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication channels for improved client interactions and faster issue resolution.
  • Collaborated with cross-functional teams to ensure consistent service delivery and exceed customer expectations.
  • Developed strong relationships with clients, fostering long-term loyalty and repeat business.
  • Contributed to the development of new policies designed to enhance the level of service provided by the organization.
  • Mentored junior team members, improving overall department performance and efficiency.
  • Delivered exceptional service by quickly adapting to changing demands in a fast-paced environment.
  • Managed high-volume customer inquiries, maintaining professionalism under pressure and effectively resolving conflicts.

Customer Service Representitve

People Ready
11.2017 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Skills

  • Customer Service
  • Multi-line phone operation
  • Data Entry
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Office
  • Excel
  • Salesforce
  • Order Fulfillment
  • Risk Management
  • Account Management
  • Staff education and training
  • Project management abilities
  • Computer Proficiency

Accomplishments

  • Interim Operations Manager of 60+ staff members.
  • Service Superstar of Texas Q4 2023

Timeline

Sr. Customer Relations Representative

People Ready
12.2021 - Current

Customer Service Representitve

People Ready
11.2017 - 12.2021

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Heather Loughridge