Summary
Overview
Work History
Education
Skills
Timeline
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Heather Love

Summary

Successful at operating in a high-volume, fast-pasted environment. Recognized and awarded for the number one fastest and cleanest store within the entire company. Throughout my career with Taco Bell I have received accolades such as top performing RGM.

Overview

27
27
years of professional experience

Work History

District Manager

Taco Bell / BDE Florida LLC
09.2019 - Current
  • Transformed underperforming teams into productive, profitable teams.
  • Hired and Developed exceptional candidates to boost team productivity and operational efficiency.
  • Managed budget planning, strategy development, community outreach for organization.
  • Facilitated sales contests to drive revenue and implement positive competitiveness.
  • Motivated deadline driven coach with a passion for developing self sufficient teams.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Generated financial and operational reports to assist management with business strategy.

Restaurant General Manager

Crispers
08.2016 - 09.2019
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Assistant Deli Manager

Publix
03.2013 - 08.2016
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.

Restaurant General Manager

Yum Brands Inc
05.1997 - 03.2013
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Education

Certified ServSafe Instructor And Proctor

Associate of Science - Business Administration

St. Petersburg College
Clearwater, FL
05.2010

Skills

  • Culture driven development manager!
  • Analytical diver of P&Ls and other metrics to effectively and successfully develop teams to meet goals
  • Cultivator of individuals growth!
  • Impediment remover!
  • Managed hands on multiple store openings-including equipment logistics, recruiting, developing, training and coaching
  • Tech Savvy and troubleshooting skills
  • Passionate Muli-Unit District Manager!
  • Practicing team building moral and open door policy behavior has allowed me to successfully build individual's careers with Taco Bell
  • Hands-on community building awareness to promote stores

Timeline

District Manager

Taco Bell / BDE Florida LLC
09.2019 - Current

Restaurant General Manager

Crispers
08.2016 - 09.2019

Assistant Deli Manager

Publix
03.2013 - 08.2016

Restaurant General Manager

Yum Brands Inc
05.1997 - 03.2013

Certified ServSafe Instructor And Proctor

Associate of Science - Business Administration

St. Petersburg College

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Heather Love