Summary
Overview
Work History
Education
Skills
Employment Skills
Timeline
CustomerServiceRepresentative

Heather Lovelace

Sallisaw,OK

Summary

To obtain a position where I can use all the skill I have learned.

Overview

26
26
years of professional experience

Work History

TMS Coordinator

Center for Psychiatric Wellness
10.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.

Sterile Processing Technician

Cherokee Nation W. W. Hastings Hospital
01.2023 - 09.2024
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Inspected sterile package integrity prior to distribution.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Verified and maintained proper documents and records for sterilization.
  • Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Recorded biologicals and test results.

Water Clerk

City of Arkoma Dottie Smith
10.2022 - 05.2023
  • Developed ability to work in a fast-paced atmosphere
  • Maintained excellent customer relations and developed customer rapport
  • Diplomatically resolved customer's complaints on as-needed basis
  • Ability to follow instructions well and make decisions with no supervision
  • Motivated and supervised 15+ employees on daily basis
  • Maintained video rentals and up keep on customer's files
  • Delegated responsibilities to employees to meet company's expectations
  • Effectively developed telephone communication skills and consistently met quotas
  • Maintained and handled renal care for patients
  • Maintained and keep all records of lab work for patients
  • Uphold confidential Information
  • Maintained and ordered all supplies
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.

Front Office Assistant

Xpress Urgent Care
01.2022 - 10.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Supported staff members with administrative tasks, improving productivity across various departments.

New Direction Dialysis Regina, Hilton
09.2021 - 01.2022

Choctaw Nation Health Care Leslie Crank
12.2015 - 09.2021

Med Express Tim Ewing
03.2015 - 08.2015

Eastern Oklahoma Medical Center Christa Sliger
10.2008 - 08.2014

Buds Country Junction LeAnn
06.2007 - 10.2008

Poteau Valley Veterinary Hospital
08.2006 - 06.2007

Carl Albert State College Mailroom, Priscilla, Hebert
08.2003 - 05.2005

Marvin's IGA Video Manger Brian Owens
03.2001 - 12.2001

Total Renal Care Susan Akers
10.1999 - 03.2001

Education

Associates - Allied Health in Surgical Technology

University of Arkansas Fort Smith
05.2006

Secretarial Specialty -

Carl Albert State College
05.2005

Skills

  • Microsoft Office
  • Microsoft Windows
  • WordPerfect 51/61
  • Business Math
  • Excel
  • PowerPoint
  • Filing/Editing
  • Typing
  • Office Procedures
  • Telephone Skills
  • Customer Service
  • PAMS (System Database)
  • PBX Operator
  • AVI Mark Database
  • EHR (System Database)
  • Bill Coding
  • Project management
  • Data analysis
  • Logistics coordination
  • Customer service
  • Cross-functional collaboration
  • Documentation management
  • Time management
  • Employee training
  • Process improvement
  • Attention to detail
  • Effective communication
  • Problem solving
  • Team building
  • Conflict resolution
  • Multitasking and organization
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • MS office
  • Project coordination
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Scheduling and calendar management
  • Presenting ideas and plans
  • Recordkeeping
  • Project Support

Employment Skills

  • Developed ability to work in a fast-paced atmosphere
  • Maintained excellent customer relations and developed customer rapport
  • Diplomatically resolved customer's complaints on as-needed basis
  • Ability to follow instructions well and make decisions with no supervision
  • Motivated and supervised 15+ employees on daily basis
  • Maintained video rentals and up keep on customer's files
  • Delegated responsibilities to employees to meet company's expectations
  • Effectively developed telephone communication skills and consistently met quotas
  • Maintained and handled renal care for patients
  • Maintained and keep all records of lab work for patients
  • Uphold confidential Information
  • Maintained and ordered all supplies

Timeline

TMS Coordinator

Center for Psychiatric Wellness
10.2024 - Current

Sterile Processing Technician

Cherokee Nation W. W. Hastings Hospital
01.2023 - 09.2024

Water Clerk

City of Arkoma Dottie Smith
10.2022 - 05.2023

Front Office Assistant

Xpress Urgent Care
01.2022 - 10.2022

New Direction Dialysis Regina, Hilton
09.2021 - 01.2022

Choctaw Nation Health Care Leslie Crank
12.2015 - 09.2021

Med Express Tim Ewing
03.2015 - 08.2015

Eastern Oklahoma Medical Center Christa Sliger
10.2008 - 08.2014

Buds Country Junction LeAnn
06.2007 - 10.2008

Poteau Valley Veterinary Hospital
08.2006 - 06.2007

Carl Albert State College Mailroom, Priscilla, Hebert
08.2003 - 05.2005

Marvin's IGA Video Manger Brian Owens
03.2001 - 12.2001

Total Renal Care Susan Akers
10.1999 - 03.2001

Secretarial Specialty -

Carl Albert State College

Associates - Allied Health in Surgical Technology

University of Arkansas Fort Smith

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Heather Lovelace