Heather N. Low
Coventry,RI
Summary
Motivated consultative professional ready to embrace a career in climate policy and justice while implementing sound and comprehensive equitable programs in preparation for climate change challenges.
Overview
17
17
years of professional experience
Work History
Enterprise Strategic Accounts Specialist
Cox Business
West Warwick, RI
04.2013 - Current
- Manage $5 million annual client revenue portfolio for the government vertical.
- Adhere to standards of quality and service as well as all compliance requirements.
- Review account activity to assess financial status and evaluate discrepancies.
- Complete routine and complex account updates to resolve problems.
- Obtain pricing deals, negotiate contracts and solidify beneficial agreements.
- Set up new customer accounts and updated existing profiles with latest information.
- Prepared timely and accurate reports each quarter outlining service subscriptions and total revenue data.
- Collaborate and influence internal and external boundary partners to achieve mutually beneficial resolutions.
- Documented customer habits and preferences and recommended product and service updates to management.
Service Delivery Specialist
Cox Business
West Warwick, RI
09.2005 - 04.2013
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with internal and external boundary partners.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Manchester, NH04.2022
Skills
- Microsoft Office (Excel, Outlook, Powerpoint, Word)
- Strong Consultative Selling Skills
- Influencer of Customer Purchasing Decisions
- Customer Engagement Strategies
- Maintain Detailed Customer Records
- Confidential Records Management
- Compliance Management and Due Diligence
- Quality Standards Adherence
Volunteer Experience
University of Rhode Island Extension Master Gardener
Rhode Island DEM Volunteer Hunter Education and Fishing Instructor
Make RI Stronger - Leadership RI Strengths Coach
Timeline
Enterprise Strategic Accounts Specialist
Cox Business
04.2013 - Current
Service Delivery Specialist
Cox Business
09.2005 - 04.2013
Bachelor of Science - Environmental Science
Southern New Hampshire University
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