Heather Ludwig
Eagle,CO
Summary
Experienced professional with years of experience planning and problem-solving toward enhancing businesses and day-to-day activities. Broad industry exposure includes startups, operations, management, agriculture, construction, administration, finance and hospitality.
Overview
7
7
years of professional experience
Work History
Office Manager
Peak Plumbing and Heating LLC
Gypsum, CO
06.2024 - Current
- Create and implement Standard Operating Procedures (SOPs) for all departments to ensure streamlined, consistent, and efficient workflows.
- Manage full-cycle Accounts Payable (AP), Accounts Receivable (AR), and Payroll, ensuring accuracy, timeliness, and compliance with financial policies.
- Lead and execute marketing initiatives, both internal and external, to enhance brand visibility and drive customer engagement.
- Train, onboard, and mentor all new and existing employees, fostering a culture of continuous learning and operational excellence.
- Oversee all office technology and IT systems, including troubleshooting, system upgrades, vendor coordination, and implementation of new tools and platforms.
- Optimize business operations by identifying inefficiencies, recommending improvements, and implementing process enhancements.
- Identify and pursue business development opportunities to support growth, including partnerships, service expansions, and client acquisition strategies.
- Handle all Human Resources functions for the company, including recruitment, benefits administration, employee relations, and compliance with labor laws.
- Coordinate day-to-day administrative operations to maintain smooth office functionality and support executive leadership.
- Provide exceptional customer service, resolving client inquiries and issues with professionalism and efficiency.
Operations Manager
Corbet Scientific LLC
Remote
12.2019 - 01.2024
- Developed processes and workflows by identifying inefficiencies and implementing solutions
- Monitored industry trends and consumer preferences, adapting outreach strategies and programming to meet evolving needs and interests
- Orchestrated and facilitated visits to farmers to establish company recognition, promote sales and better understand clients needs
- Transitioned accounting department operations in-house, resulting in annual cost savings of $50,000
- Proficiently implemented and maintained CRM system, leveraging its functionalities to enhance customer relationships, track sales opportunities, and optimize business processes for increased efficiency and revenue growth
- Successfully planned and executed multiple yearly high-impact off-site conferences, coordinated all logistical aspects
- Directed manufacturing operations overseeing all aspects of production processes. This included coordinating material procurement, monitored inventory levels, and facilitated seamless communication between departments to ensure steady flow of materials and components needed for production
Assistant Operations Manager
Thalle Industries
Briarcliff Manor, NY
12.2019 - 07.2020
- Assisted in the operations of two facilities, overseeing daily production activities, coordinating schedules, and ensuring efficiency and compliance with safety standards
- Developed and implemented standard operating procedures to enhance operational efficiency and productivity across the company
- Handle accounts payable, receivable, and ticketing, ensuring accurate and timely financial transactions.
- Coordinated with suppliers and vendors to ensure timely delivery of materials and equipment
Financial Manager/Office Administration Assistant
Avalin Consulting Group, Inc.
Tarrytown, NY
06.2018 - 12.2019
- Managed back office operations, including accounts payable and receivable, payroll processing, and recordkeeping for high-volume restaurants
- Conducted data entry, generating reports and maintained accurate records of financial transactions to communicate to CEO, General Managers and support team
- Reported, monitored, and reviewed daily inventory adjustments
- Assisted in maintaining compliance with health and safety regulations, participating in regular audits
Education
Bachelor of Science - Marketing
SUNY Plattsburgh
NY05-2018
Skills
- Creating SOPs
- Strategic Planning and Implementation
- Customer Service
- Staff Training/Management
- Organized Multi-Tasker
- Dedicated Team Player
- Social Media Platforms
- QuickBooks & ERP Experience
- Microsoft Office Suites
Timeline
Office Manager
Peak Plumbing and Heating LLC
06.2024 - Current
Operations Manager
Corbet Scientific LLC
12.2019 - 01.2024
Assistant Operations Manager
Thalle Industries
12.2019 - 07.2020
Financial Manager/Office Administration Assistant
Avalin Consulting Group, Inc.
06.2018 - 12.2019
Bachelor of Science - Marketing
SUNY Plattsburgh
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