Heather Lunnemann
Baldwin,IL
Summary
Experienced with effective planning, financial management, and team building and leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with clients. Reliable and adaptable to changing needs.
Overview
22
22
years of professional experience
Work History
Correctional Officer
State Of Illinois
02.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of individuals in custody to identify and confiscate contraband and other prohibited items.
- Maintained offender safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Licensed Daycare Provider
Self Employed
06.2015 - 02.2021
- Addressed individual learning needs with personalized lesson plans tailored to each child''s unique strengths and weaknesses.
- Fostered creativity among children by introducing various art projects, music exploration activities, and imaginative play scenarios within the classroom setting.
- Evaluated children''s developmental progress using appropriate assessment tools, identifying areas for growth or intervention when needed.
- Managed daily operations such as scheduling, budgeting, and staff management to ensure smooth functioning of the daycare center.
- Maintained clean and organized facility, adhering to state licensing regulations and daycare standards.
Tax Preparer
Jackson Hewitt
01.2012 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
Laborer
Dorma Architectural Hardware
06.2006 - 11.2011
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Production Line Operator
Gilster Mary Lee
07.2002 - 06.2006
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
Education
Bachelor of Science - Criminal Justice
McKendree University
Lebanon IL12.2026
Bachelor of Arts - Business Management With A Minor in Accounting
McKendree University
Lebanon IL12.2022
Associate of Arts - Accounting
John A Logan College
Carterville, IL05.2020
Skills
- First aid training
- Conflict resolution skills
- Policy enforcement
- Observation
- Records management
- Documentation and reporting
- Customer relationship management
- Decision-making
- Issue resolution
- Operational leadership
- Cross-functional collaboration
- Financial administration
Timeline
Correctional Officer
State Of Illinois
02.2021 - Current
Licensed Daycare Provider
Self Employed
06.2015 - 02.2021
Tax Preparer
Jackson Hewitt
01.2012 - 04.2015
Laborer
Dorma Architectural Hardware
06.2006 - 11.2011
Production Line Operator
Gilster Mary Lee
07.2002 - 06.2006
Bachelor of Science - Criminal Justice
McKendree University
Bachelor of Arts - Business Management With A Minor in Accounting
McKendree University
Associate of Arts - Accounting
John A Logan College
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