Heather Lupia
Watertown,NY
Summary
Advanced education in Healthcare management. Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.
Overview
7
7
years of professional experience
Work History
Director of Primary Care
North Country Family Health Center
Watertown, NY
07.2023 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, hired, and trained employees on operations and performance expectations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Generated reports to review data and issue corrective actions for improvements.
- Assessed employee performance against established benchmarks or targets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
School-Based Health Program Administrator
North Country Family Health Center
Watertown, NY
09.2017 - Current
- Managed program operations and provided strategic leadership for workers.
- Partnered with internal and external teams to maximize resources and program effectiveness.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Fostered community connections and networks, driving collaborations with local school districts.
- Secured grants, fundraising and other resources to successfully run programs.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Collected key program data and analysis to support continuous improvement.
- Coordinated with finance to create operating and capital budgets and provide fiscal oversight of resources.
- Hired and developed staff members to collaboratively achieve program goals.
- Wrote proposals and reports for general and specific program support.
- Liaised between organizations, partners, stakeholder and members to promote and improve services and communication.
Health Information Technology Specialist
Fort Drum Regional Health Planning Organization
Watertown, NY
10.2016 - 09.2017
- Worked with physicians groups to find methods to improve quality of patient health documents and records.
- Led training and educational activities for entire staff from physicians to administrative personnel.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
- Supported healthcare applications by monitoring security, performance and reliability.
Education
Master of Science - Healthcare Administration
Utica College
Utica, NY05.2015
Skills
- Supervision & Leadership
- Team Building
- Planning & Organizing
- Team Management
- Training & Development
- Data Management
- Operations Management
- Staff Management
- Cross-Functional Team Leadership
Timeline
Director of Primary Care
North Country Family Health Center
07.2023 - Current
School-Based Health Program Administrator
North Country Family Health Center
09.2017 - Current
Health Information Technology Specialist
Fort Drum Regional Health Planning Organization
10.2016 - 09.2017
Master of Science - Healthcare Administration
Utica College
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