Heather Lurty
Salado,TX
Summary
Polite and professional Patient Solutions Representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal patient relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Rainier Orthopedic Institute
11.2021 - 03.2024
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Minimized patient wait times through effective management of daily surgery schedules.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Getting authorizations form MRI/CT Scans
- Working with MRI technicians to better care for patients.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Reduced errors in data entry by thoroughly reviewing scanned records for accuracy and completeness.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
Dental Front Office Coordinator
Spanaway Dental Wellness
05.2021 - 10.2021
- Scheduled, rescheduled and cancelled appointments for dental patients
- Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Completed patient referrals to other medical specialists
- Filed and tracked insurance claims and communicated claims status to patients
- Obtained prior authorization and precertification for outpatient procedures
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Conducted communications and transactions with patients and visitors to foster positive experience
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Lead Teacher
The Children's Courtyard
04.2016 - 05.2021
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained detailed records of attendance, test scores and assignment grades for each student in 17-student classroom to identify trends and rectify issue.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified Director immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
High School Diploma -
Bethel High School
Spanaway, WA04.2008
Dental Assisting
Everest College - Tacoma, Wa
Tacoma, WA04.2013
Skills
- Technical Support
- Customer Service
- Complaint resolution
- Data Entry
- Answering questions
- Appointment Scheduling
- Documentation And Reporting
- Self Motivation
- Problem-solving aptitude
Certification
- Certified Dental Assistant
- CPR/First aid Training
- MRI Safety Training
Timeline
Surgery Scheduling Coordinator
Rainier Orthopedic Institute
11.2021 - 03.2024
Dental Front Office Coordinator
Spanaway Dental Wellness
05.2021 - 10.2021
Lead Teacher
The Children's Courtyard
04.2016 - 05.2021
High School Diploma -
Bethel High School
Dental Assisting
Everest College - Tacoma, Wa
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