Heather Luscomb
The Woodlands ,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Griste Enterprises
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Real Estate Transaction Coordinator
LREI
01.2012 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with stakeholders to complete property sales and purchases.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Administrative Assistant
Komega6
01.2015 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Associate of Arts - Emergency Management
Lone Star College System
Spring, TX05.2025
Real Estate License - Real Estate
Texas School of Real Estate
Houston, TX10.2012
License - Dental Assisting
Kaplan University
Houston, TX05.2007
Certification - Emergency Medical Technician
Cypress Creek EMS
Spring07.2001
Skills
- Documentation Review
- Electronic Recordkeeping
- Medical Terminology
- Invoice Preparation
- Data Entry
- Organization and Time Management
- Clerical Support
- Flexible Schedule
- Equipment Troubleshooting and Maintenance
- Problem-Solving
- Critical Thinking
- Adaptable and Flexible
- Database Administration
- Documentation and Recordkeeping
- Supply Ordering
- Invoice Processing
- Maintaining Financial Records
- Collaboration and Teamwork
- BLS Certified
- Data Entry Software
- Relationship Building
- Customer Service
- Order Purchasing
- Appointment Scheduling
- Office Coordination
- Payment Scheduling and Collection
- Inventory Management
- Administrative Support
- Time Management
- Data Management
- Bookkeeping
- Computer Proficiency including Microsoft" Word, Outlook and Excel
- Office Management
- Stop the Bleed- American College of Surgeons
- Professional Phone Etiquette
- Cultural Competence
Timeline
Administrative Assistant
Griste Enterprises
01.2021 - Current
Administrative Assistant
Komega6
01.2015 - 12.2019
Real Estate Transaction Coordinator
LREI
01.2012 - Current
Associate of Arts - Emergency Management
Lone Star College System
Real Estate License - Real Estate
Texas School of Real Estate
License - Dental Assisting
Kaplan University
Certification - Emergency Medical Technician
Cypress Creek EMS
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