Heather Luttrull
Taylor Mill ,KY
Summary
Professional with focus on club management, prepared to deliver impactful results. Skilled in team collaboration, customer service, and operational efficiency. Known for adaptability, leadership, and problem-solving abilities. Reliable in driving team success and meeting organizational goals.
Overview
23
23
years of professional experience
Work History
Club Manager
Cincinnati Sports Club
09.2001 - Current
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using our LEAP customer service training.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Planned, organized, and coordinated special events and celebrations.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Implemented policies and procedures to improve club operations and standards.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
- Prepared monthly reports and budgets to track revenue and expenses.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Home Health Care Associate
Various
11.2008 - 03.2016
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Delivered high-quality personal care services, resulting in increased satisfaction among patients and families.
- Contributed to a safe environment by adhering to infection control protocols and reporting potential hazards promptly.
- Fostered strong relationships with patients and families through active listening, empathetic communication, and genuine concern for wellbeing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
Skills
- Staff training
- Team motivation
- Financial reporting
- Budget control
- Customer service leadership
- Problem-solving abilities
- Multitasking
- Organizational skills
- Time management
- Effective communication
- Staff scheduling
Timeline
Home Health Care Associate
Various
11.2008 - 03.2016
Club Manager
Cincinnati Sports Club
09.2001 - Current
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