HEATHER L. WILCOX
Middleburg
Summary
Detail-oriented Business Analyst with over 20 years of experience in managing complex data and optimizing operational processes. Expertise in maintaining accurate business records and generating impactful reports to support decision-making, while ensuring compliance with corporate standards across multiple departments.
Overview
13
13
years of professional experience
Work History
Lead Analyst, Budget & Billing
AVANGRID – Central Maine Power
Augusta
01.2018 - 06.2026
- Maintained and updated large volumes of procurement, financial, and vendor data across SAP and Ariba systems with a high degree of accuracy.
- Verified vendor documentation and company records to ensure completeness and compliance with corporate standards.
- Identified and corrected data discrepancies, improving data integrity and reducing reporting errors.
- Generated recurring Excel reports to enhance management decision-making.
- Maintained electronic records and organized procurement documentation to facilitate access for multiple operating companies.
- Created automated spreadsheets and tracking tools that improved reporting efficiency.
- Created automated spreadsheets and tracking tools to streamline reporting processes.
- Assisted internal departments with documentation requests and administrative support.
- Managed multiple priorities while consistently meeting deadlines in a fast-paced environment.
- Protected confidential vendor, financial, and company information.
Analyst, Meter Services
AVANGRID – Central Maine Power
Augusta
01.2016 - 01.2017
- Managed departmental reporting databases and financial records to ensure accuracy and accessibility.
- Resolved billing discrepancies and corrected data errors to enhance customer satisfaction and data integrity.
- Created reporting dashboards and Excel tracking tools that improved visibility and reporting accuracy.
- Maintained inventory records and reconciled data across multiple systems.
- Provided documentation and administrative support to customer service and billing departments, facilitating smooth operations.
SmartCare System Assistant / Trainer
AVANGRID – Central Maine Power
Augusta
01.2013 - 01.2016
- Entered and maintained customer and billing data in SAP environments, ensuring data integrity and reliability.
- Verified data accuracy before system implementation and testing.
- Created documentation, training guides, and standard operating procedures.
- Coordinated project documentation and provided administrative support, facilitating smooth implementation for project teams.
- Maintained organized electronic files and project records.
- Collaborated with project managers and technical teams to verify data accuracy, enhancing project outcomes.
Education
Associate of General Studies - Business Administration
Kennebec Valley Community College
Business Administration Graduate -
Mt. Blue High School
Skills
- SAP & Ariba
- Database Management
- High-Volume Data Entry
- Data Verification & Quality Control
- Reporting & Data Analysis
- Microsoft Excel (Advanced)
- Electronic Records Management
- Document Organization & Retention
- Administrative Support
- Process Improvement
- Confidential Information Handling
- Cross-Functional Collaboration
- Time Management
- Problem Solving
- Written & Verbal Communication
- Microsoft Word
Timeline
Lead Analyst, Budget & Billing
AVANGRID – Central Maine Power
01.2018 - 06.2026
Analyst, Meter Services
AVANGRID – Central Maine Power
01.2016 - 01.2017
SmartCare System Assistant / Trainer
AVANGRID – Central Maine Power
01.2013 - 01.2016
Associate of General Studies - Business Administration
Kennebec Valley Community College
Business Administration Graduate -
Mt. Blue High School