Heather L. Wilcox
Orange Park,FL
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
10
10
years of professional experience
Work History
Analyst, OSG Budgets and Performance
Central Maine Power
09.2020 - Current
- Working with Project Managers directly associated with project costs and implementing contracts
- Create requisitions, PO’s and process invoices
- Working in IBuy for Centralized, Agile and Delegated purchases
- Reviewing vendor contracts for accuracy
- Prepare yearly budgets
- Creating/updating monthly budget spreadsheets for department and individual projects
- Analyzation of budget variances and updating forecasts
- Analyzation and creation of all reporting requirements
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Associate Analyst, OSG Budgets and Performance
Central Maine Power
10.2018 - 09.2020
- Vendor purchasing delegation, creating requisitions/purchase orders pertaining to departmental availability controls.
- Support the CWIP project Management relating to creation of new orders, journal entries and closing out orders at time of project completion.
- Support (NY, ME and CT) Managers with the completion of vendor’s invoicing and payment or purchase order processing.
- Preparing budgets for upper management use, analyzing budget variance and preparing spreadsheets with vendor and budget information.
- Working with vendors on pricing and contracts and assisting in SRM.
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Provided support during internal audits by promptly supplying requested information as needed.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Presented complex analytical findings in a clear, concise manner, enabling effective communication with various departments.
- Optimized company-wide reporting processes by identifying inefficiencies and suggesting improvements.
Associate Analyst, Meter Services
Central Maine Power
06.2016 - 10.2018
- Preparing budgets for upper management use
- Analyzation of budget variances
- Investigating unpaid invoices
- Analyzation and creation of all reporting requirements
- Support Customer Service with budget, invoicing questions, filings, reports, or meetings as necessary based on previously listed items and their identified requirements.
- Support Billing department with SAP exception cases, sales tax exemptions and Support CRC with training and assist as needed in training documentation.
- Designed, built and analyzed data and data infrastructure to support business initiatives.
- Applied advanced Excel skills to create user-friendly templates for efficient data entry and manipulation across projects.
- Analyzed data sets using SAP and other quantitative and statistical modeling technologies and tools to effectively meet company analysis and reporting requirements.
Trainer
SmartCare System Assistant/Trainer Phase I & II
04.2015 - 10.2017
- Development and presentment of several departmental training materials for:
- SAP (ECC & CRM) systems and Classroom handouts / GO Live Job Aids
- Validating - billed accounts and individual customer data
- Variety of variable test data for all SmartCare regions (DEV, QEA, TEA, & PROD) for the Billing, Customer Service, and FICA Lead project teams
- Support SmartCare Project CMP & Deloitte Managers on items needed for project implementation pertaining to daily/weekly meetings, and ownership for updating project management spreadsheets and presentations.
- Co-Lead managing the training scheduler, after course discussion meetings, and the trainer’s group email.
- Organizer for the trainer’s daily questions - assuring answer was completed by an SME prior to the next course’s scheduled session.
Education
Bachelor’s Degree - Business Administrative
Southern New Hampshire University
Microsoft Project Specialist Certificate - undefined
01.2016
New Horizons, Specialized PowerPoint Application Training - Microsoft Office
01.2016
Skills
- Proficient in Microsoft Suite Applications
- Global SAP Super User
- Multi - Company / Departmental Purchaser / Delegated
- Global SAP Budget Developer & Reporter
- SmartCare Trainer & Information Organizer
- SAP SmartCare Project Phase I & II
- Multi – Company Departmental Budget Coordinator
- CMP CRC Training & Process Enhancement
- Microsoft office
- Analytical thinking
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Project management
- Data research and validation
- Process improvements
- Audit support
- Business operations analysis
- Budget forecasting
- Analytical problem solving
Accomplishments
- Used Microsoft Excel to develop invoice tracking spreadsheets. Which included receipts and budget variance explanations.
Inter –company involvement groups
Safety Now Team – Storm duties both traditional and non-traditional – Ergonomic/Workstation evaluator
Timeline
Analyst, OSG Budgets and Performance
Central Maine Power
09.2020 - Current
Associate Analyst, OSG Budgets and Performance
Central Maine Power
10.2018 - 09.2020
Associate Analyst, Meter Services
Central Maine Power
06.2016 - 10.2018
Trainer
SmartCare System Assistant/Trainer Phase I & II
04.2015 - 10.2017
Microsoft Project Specialist Certificate - undefined
New Horizons, Specialized PowerPoint Application Training - Microsoft Office
Bachelor’s Degree - Business Administrative
Southern New Hampshire University
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