Heather Lynn Brown
East Providence,RI
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
State Of Rhode Island- Eleanor Slater Hospital
08.2013 - 03.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Built rapport with patients and families, providing emotional support during difficult times.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Medical Transporter
Access Ambulance
06.2011 - 06.2013
- Transport patients to and from medical facilities using wheelchairs and ambulances
- Offer emotional support to patients and families; ensure punctuality and adherence to schedules
- Maintain safe working environments by following protocols and complying with JCAHO standards
Custodian
East Providence School Department
01.2011 - 06.2013
- Cleaned and maintained school facilities including floors, furniture, and restrooms
- Used power equipment for deep cleaning and upkeep of various surfaces and carpets
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Janitor
Phoenix Newspaper
06.2010 - 04.2013
- Clean and sanitize floors, furniture, restrooms, and common areas following best practices
- Maintain a high level of cleanliness and hygiene standards in office spaces
Call Center Representative
CVS Caremark
05.2010 - 01.2011
Gas Station Attendant
Gabriel’s Tiger Mart
02.2009 - 12.2010
- Handled customer transactions and delivered high-quality service
- Maintained a clean and organized work area
Claims Representative
Blue Cross Blue Shield
11.2006 - 11.2008
- Processed insurance claims accurately and efficiently
- Analyzed and resolved claims-related issues and inquiries
Education
Associate Of General Studies - Dental Hygiene
Community College of Rhode Island
Lincoln, RICertified Nursing Assistant - undefined
East Providence Career and Technical School
East Providence, RI06.2013
Medical Assistant Certification - undefined
East Providence Career and Technical School
East Providence, RI05.2006
Skills
- Self-motivated professional with a commitment to continuous learning and skill development
- Strong problem-solving abilities and a proactive approach to resolving issues
- Excellent team player with the ability to lead or support as needed to achieve goals
- Dedicated to maintaining a safe, clean, and supportive environment in both healthcare and custodial settings
- Reliable team player
- Direct patient care
- Compassionate
- Electronic charting
- Medical terminology
- Adaptable
- Healthcare ethics
Timeline
Certified Nursing Assistant
State Of Rhode Island- Eleanor Slater Hospital
08.2013 - 03.2015
Medical Transporter
Access Ambulance
06.2011 - 06.2013
Custodian
East Providence School Department
01.2011 - 06.2013
Janitor
Phoenix Newspaper
06.2010 - 04.2013
Call Center Representative
CVS Caremark
05.2010 - 01.2011
Gas Station Attendant
Gabriel’s Tiger Mart
02.2009 - 12.2010
Claims Representative
Blue Cross Blue Shield
11.2006 - 11.2008
Certified Nursing Assistant - undefined
East Providence Career and Technical School
Medical Assistant Certification - undefined
East Providence Career and Technical School
Associate Of General Studies - Dental Hygiene
Community College of Rhode Island
Similar Profiles
Esmelyn GuzmanEsmelyn Guzman
Community Liaison Officer at State Of Rhode IslandCommunity Liaison Officer at State Of Rhode Island
HAZEL QUINIOHAZEL QUINIO
Psyche Registered Nurse at Eleanor Slater HospitalPsyche Registered Nurse at Eleanor Slater Hospital
DEBRA MARTINELLIDEBRA MARTINELLI
Nurse Manager at Eleanor Slater HospitalNurse Manager at Eleanor Slater Hospital
Griffin PolandGriffin Poland
Shift Leader at Ben And Jerrys Ice CreamsShift Leader at Ben And Jerrys Ice Creams
Randy SimasRandy Simas
Licensed Massage Therapist at Massage EnvyLicensed Massage Therapist at Massage Envy