Heather mace
willow creek,California
Summary
Dynamic Elder Advocate with proven expertise at K'imaw Medical Center, excelling in client advocacy and case management. Enhanced patient satisfaction through personalized support and effective community outreach. Skilled in EMR documentation and fostering trustful relationships, leading to high retention rates and successful resource navigation for diverse client needs.
Caring and skilled Elder Advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with [Area of expertise] and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
19
19
years of professional experience
Work History
Elder Advocate
K'imaw Medical Center
10.2007 - 02.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.
- Developed negotiation strategies that consistently resulted in advantageous terms for clients in complex legal disputes.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Led community outreach initiatives, providing pro bono services that increased access to legal assistance for underserved communities.
- Implemented technology solutions for case management, improving efficiency and data accuracy.
- Provided key administrative assistance to senior management.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Improved client self-sufficiency with personalized case management and resource coordination.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Collaborated with healthcare professionals to develop comprehensive care plans that address both mental and physical health needs.
- Increased community awareness on mental health issues by leading informative workshops and presentations.
- Facilitated access to community resources for clients, improving their quality of life and independence.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
- Monitored and reported on client progress, adjusting support plans to meet evolving needs.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Enhanced client life skills through development and implementation of educational programs and activities.
- Encouraged community integration and socialization for clients by organizing group outings and social events.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate social services system and access needed resources.
Diabetes Case Manager Specialist
K'imaw Medical Center
01.2005 - 01.2007
- Assisted nutritional staff with serving meals and enhancing mealtime experience.
- Increased patient satisfaction with personalized case management services tailored to individual needs and preferences.
- Participated in ongoing professional development opportunities to stay current on the latest trends and best practices within the field of diabetes case management.
- Collaborated with physicians to ensure alignment of treatment goals with overall medical care plans for each patient.
- Maintained thorough documentation of all case management activities using electronic health records, ensuring seamless communication among all healthcare providers involved in a patient''s care.
- Promoted better health outcomes by offering ongoing education on nutrition, exercise, medication management, and blood glucose monitoring techniques.
- Developed strong relationships with patients and their families, establishing trust and rapport for effective case management.
- Educated primary healthcare providers on best practices in diabetes management, promoting consistent care across all touchpoints within the healthcare system.
- Enhanced patient education through the creation of easy-to-understand resources on diabetes selfmanagement.
- Managed caseload to satisfy multiple patients with diverse needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Education
High School Diploma -
Hoopa High School
Hoopa, CASkills
- Community outreach
- Client advocacy
- Client needs assessments
- Self-advocacy support
- Health promotion
- Nutrition support
- Housing assistance
- Substance abuse awareness
- Personal care assistance
- First aid and CPR
- Decision-making
- Teamwork and collaboration
Home Visits Elders
Checking Elders Vitals
- Multitasking
- Emotional awareness
- Patient assessment
- Referral coordination
- Treatment Planning
- EMR / EHR
- Chronic disease management
- Trauma-informed care
- Case management
- Project management
- Mental health assessment
- Disability services
- Problem-solving abilities
- Team leadership
Accomplishments
I had worked with all Native American families local Hoopa, Yurok, Karuk for years as there Community Heath Representative, Elder Advocate for 25 years made home visits, checked vitals, medical appointments, medications, I have worked with Hoopa Tribal Court cases Elder Abuse, neglect, end of life care I feel over the years I have Accomplished a Rewarding over the years of Trust, Respect from all elders over the years I feel very Blessed to have spent great years helping, supporting are Tribal members all along the Rivers.
Timeline
Elder Advocate
K'imaw Medical Center
10.2007 - 02.2024
Diabetes Case Manager Specialist
K'imaw Medical Center
01.2005 - 01.2007
High School Diploma -
Hoopa High School
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