Heather MacGray

Master Bartender

The Coach Stop

09.2017 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Obtained cash bank and stocked service bar to prepare for operation.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

Summary

Overview

Work History

Master Bartender

Skills

Timeline

Master Bartender

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