Heather Mack
LEYDEN
Summary
Motivated Assistant General Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Energetic and reliable professional with high attention to detail, Serve Safe Certifiedand strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
Wendys Old Fashion Hamburgers
Greenfield, Massachusetts
08.2017 - 05.2024
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
- Worked in fast-paced, ever-changing environment.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Managed scheduling for 25-35 employees.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared daily orders and managed inventory with appropriate levels of product.
Shift Manager
Wendys Old Fashion Hamburgers
Enfield, CT
11.2012 - 08.2017
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Taught staff upselling techniques to meet revenue targets.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Promoted products, increasing customer base and market share.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Homemaker
self
Enfield, CT
03.2002 - 11.2012
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Provided safe transportation to and from activities and events.
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Ran errands, bought groceries and procured other household items.
- Presented tasteful and attractive dishes , kept sanitized and orderly kitchen environment and stored food and supplies properly for efficient retrievability.
CNA
Alexandria Manor
Bloomfield, CT
06.2005 - 10.2006
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
Key Holder Supervisor
Southside wine and spirits
South Glastonbury, CT
06.1998 - 09.2001
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Dietary Aide
Victorian Heights
Manchester , CT
06/01/96 - 10/01/98
- Observed special diets prescribed by physicians or nutritionists.
- Checked temperatures of hot food before serving it to patients and residents.
- Ensured that all food was prepared according to established health standards.
- Set up trays for patients upon request.
- Prepared and served meals according to dietary guidelines.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Stocked supplies in dining areas as needed.
- Cleaned and sanitized kitchen equipment and surfaces.
- Delivered meals to residents and patients in their rooms when requested.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Set up trays and food service carts to deliver food to residents.
- Delivered snacks to nurse station for distribution to specific residents.
- Engaged with residents to provide positive and enriching experiences.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
CNA/PCA - Certified Nurse's Aide
Goodwin College
East Hartford, CT05.2005
General
East Hartford High School
East Hartford, CT1995
Skills
- Training and Development Skill
- Business Development
- Team Leadership Strength
- Business Operations Background
- Decision Making
- Performance Assessment
- Sales Promotion
- Customer Service Management
- Administrative Management
- Goal Setting
- Quality Assurance
- Revenue Forecasting
- Assignment Delegation
- Team Leadership
- Recruitment and Hiring
- Hiring and Onboarding
- Staff Scheduling
- Training Management
- Budget Control
- Sales Tracking
- Cost Reduction
- Staff Development
- Reliable & Trustworthy
- Computer Skills
- People Skills
- Conflict Resolution
- Good Work Ethic
- Critical Thinking
- Friendly, Positive Attitude
- Verbal and Written Communication
- Performance Evaluations
- Delegating Work
- Attention to Detail
- Store Opening and Closing
- Cash Handling
- Credits and Refunds
Affiliations
- Graduated with honors holding a 3.9 GPA From Goodwin College Nurse's aide training program
Timeline
Assistant General Manager
Wendys Old Fashion Hamburgers
08.2017 - 05.2024
Shift Manager
Wendys Old Fashion Hamburgers
11.2012 - 08.2017
CNA
Alexandria Manor
06.2005 - 10.2006
Homemaker
self
03.2002 - 11.2012
Key Holder Supervisor
Southside wine and spirits
06.1998 - 09.2001
Dietary Aide
Victorian Heights
06/01/96 - 10/01/98
CNA/PCA - Certified Nurse's Aide
Goodwin College
General
East Hartford High School
Similar Profiles
Ta'Kia ArmstrongTa'Kia Armstrong
Shift Leader at Wendys Old Fashion HamburgersShift Leader at Wendys Old Fashion Hamburgers
Katie GaffkeKatie Gaffke
Drive-Thru Cashier at Wendys Old Fashion HamburgersDrive-Thru Cashier at Wendys Old Fashion Hamburgers
Chelsea PlotzChelsea Plotz
Assistant General Manager at Wendys Old Fashioned HamburgersAssistant General Manager at Wendys Old Fashioned Hamburgers