Summary
Overview
Work History
Education
Skills
Timeline
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Heather Madeyski

Heather Madeyski

Vernon Hills,IL

Summary

Proven leader at Alight Solutions with a track record of fostering strong client relationships and driving significant business growth. Expert in strategy development and client servies, adept at team leadership and performance metrics optimization. Successfully managed high-impact projects, consistently achieving revenue targets through strategic upselling and service enhancement.

Overview

25
25
years of professional experience

Work History

Workday Client Manager

Alight Solutions
08.2022 - Current
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
  • Managed 5 employees and developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Evaluated customer needs and feedback to drive product and service improvements.

Health and Welfare Client Manager

Alight Solutions
11.2020 - 08.2022
  • Built, expanded and solidified client relationships to drive successful business outcomes.
  • Improved call center quality by 9%.
  • Reviewed trends and provided clients with statistical data to drive enhancements to the customer experience.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.

IVR Delivery Lead/Project Manager

Alight Solutions
01.2011 - 11.2020
  • Managed projects for new and existing clients on automated speech recognition voice system
  • Escalation resource for internal project managers and external clients
  • Executed successful implementation of 50+ clients in reduced time frame on new platform
  • Led successful large scale project impacting 100+ clients for annual enrollment process
  • Managed multiple client changes/implementations within tight project timelines
  • Managed a team of four technical colleagues to debug system issues and provide support.
  • Successfully managed competing priorities in a fast-paced environment while maintaining strict adherence to deadlines and quality benchmarks.

Consultant

Hewitt Associates LLC
01.2001 - 01.2002
  • Prepared and delivered presentations for new employment verification service to corporate management teams.

Business System Analyst

Hewitt Associates LLC
01.1999 - 01.2001
  • Coordinated technical projects, conducted needs analysis and documented test plans and other technical materials to meet business requirements.

Education

Executive Masters of Business Administration -

Lake Forest Graduate School of Management

B.S., Industrial Technology Major, Business Administration Minor -

Illinois State University

Skills

  • Presentation skills
  • Business Analytics
  • Decision-Making
  • Client Services
  • Detail oriented
  • Multi-tasking
  • Leadership
  • Team Oversight
  • Rapport and relationship building
  • Analytical problem solver

Timeline

Workday Client Manager

Alight Solutions
08.2022 - Current

Health and Welfare Client Manager

Alight Solutions
11.2020 - 08.2022

IVR Delivery Lead/Project Manager

Alight Solutions
01.2011 - 11.2020

Consultant

Hewitt Associates LLC
01.2001 - 01.2002

Business System Analyst

Hewitt Associates LLC
01.1999 - 01.2001

Executive Masters of Business Administration -

Lake Forest Graduate School of Management

B.S., Industrial Technology Major, Business Administration Minor -

Illinois State University

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Heather Madeyski