Heather Magnotta
Omaha,NE
Summary
Proven leader with a track record of enhancing operational efficiency at SpartanNash by mastering data entry and barcode scanning, and fostering teamwork. Achieved significant reductions in inventory discrepancies, demonstrating exceptional problem-solving skills and a commitment to accuracy. Excelled in fast-paced environments, ensuring customer satisfaction through meticulous attention to detail and effective communication.
Overview
14
14
years of professional experience
Work History
Receiver
SpartanNash
08.2013 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Restocked products and rotated items according to standard procedures.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Kept work areas clean, safe, and organized.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Trained new employees on receiving procedures, improving overall team performance.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Scanning Coordinator
SpartanNash
08.2013 - Current
- Maintained compliance with company policies and industry regulations by staying up-to-date on training requirements and best practices in scanning coordination.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed a high level of attention to detail in recording and maintaining accurate product data, resulting in minimal errors and discrepancies.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Maximized operational efficiency by quickly adapting to changes in store procedures or new technology advancements related to scanning processes.
- Facilitated smooth department transitions during seasonal changes or promotional events by proactively updating product information and adjusting displays as needed.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Reduced discrepancies in inventory counts by conducting thorough audits and rectifying any issues promptly.
Front End Supervisor
Kroger
05.2011 - 07.2013
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma -
Omaha South High School
Omaha, NE05.2011
Skills
- Deadline oriented
- Data entry proficiency
- Accuracy and precision
- Barcode scanning
- Microsoft office
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
Timeline
Receiver
SpartanNash
08.2013 - Current
Scanning Coordinator
SpartanNash
08.2013 - Current
Front End Supervisor
Kroger
05.2011 - 07.2013
High School Diploma -
Omaha South High School
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