Summary
Overview
Work History
Skills
Timeline
AssistantManager

Heather Maienza

Client Specialist
Sunbury,OH

Summary

Dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals. Goal-driven professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

13
13
years of professional experience

Work History

Universal Banker

PNC Bank
Sunbury, Ohio
01.2019 - 10.2021
  • Opened checking, savings, and money market accounts. Printed debit cards and assisted customers with online banking set-up and trouble shooting.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions.
  • Originated, reviewed, processed, closed and administered customer loan proposals.

Professional Dog Groomer

Animal Care Clinics
Galena, OH
09.2009 - 03.2020
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Oversaw accounting, budgeting, and financial reporting.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Delivered continuous focus and attention to clients needs, promoting high level of care and oversight.

Skills

Consumer banking

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Timeline

Universal Banker

PNC Bank
01.2019 - 10.2021

Professional Dog Groomer

Animal Care Clinics
09.2009 - 03.2020

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Heather MaienzaClient Specialist