Heather Maienza
Client Specialist
Sunbury,OH
Summary
Dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals. Goal-driven professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
13
13
years of professional experience
Work History
Universal Banker
PNC Bank
Sunbury, Ohio
01.2019 - 10.2021
- Opened checking, savings, and money market accounts. Printed debit cards and assisted customers with online banking set-up and trouble shooting.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Professional Dog Groomer
Animal Care Clinics
Galena, OH
09.2009 - 03.2020
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Oversaw accounting, budgeting, and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Delivered continuous focus and attention to clients needs, promoting high level of care and oversight.
Skills
Consumer banking
Customer Relationship Management
Sales proficiency
Developing customer relationships
File and record management
Referral management
Financial advisement
Timeline
Universal Banker
PNC Bank
01.2019 - 10.2021
Professional Dog Groomer
Animal Care Clinics
09.2009 - 03.2020