Heather Main
Ithaca,NY
Summary
Dynamic administrative professional with extensive experience at the NYS Office of Children and Family Services. Proven expertise in recruitment processes and data entry, complemented by strong communication skills. Successfully streamlined onboarding and enhanced operational efficiency, demonstrating a commitment to excellence and a proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
NYS Office of Children and Family Services
Lansing, NY
07.2024 - Current
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Conducted employment verification and background investigation to facilitate hiring process.
- Responded to internal and external HR-related inquiries or requests.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Office Assistant II
NYS Office of Children and Family Services
Lansing, NY
10.2023 - 07.2024
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Conducted research and compiled data for reports and projects.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Prepared detailed reports summarizing purchasing activities on a regular basis.
- Sought out and evaluated vendors, negotiated prices and completed contracts.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Maintained accuracy in financial records related to youth commissary, deposits, and allowances.
Office Assistant I
NYS Office of Children and Family Services
Lansing, NY
04.2023 - 10.2023
- Copied, sorted and filed records of office activities and business transactions.
- Provided administrative support to multiple departments as needed.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained confidentiality of sensitive information and documents.
- Answered telephones, directed calls, and took messages.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed daily office operations and maintained a clean and efficient workspace.
Emergency Family Assistance Director
The Salvation Army Thrift Store
Binghamton, NY
05.2011 - 04.2023
- Recruited, trained, supervised, evaluated and mentored staff members.
- Led creation and oversight of impactful service-driven projects.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Supervised several neighborhood-focused support programs.
Education
High School Diploma -
Susquehanna Valley High School
Conklin, NY08-1994
Some College (No Degree) - Human Services
SUNY Broome Community College
Binghamton, NYSkills
- Recruitment processes
- Data entry
- Office supply management
- Communication skills
- Attention to detail
- Time management
- Team collaboration
- Initiative-taking
- Multitasking and time management
- Problem solving
Certifications
- First aid certified
- CPR certified
Timeline
Administrative Assistant
NYS Office of Children and Family Services
07.2024 - Current
Office Assistant II
NYS Office of Children and Family Services
10.2023 - 07.2024
Office Assistant I
NYS Office of Children and Family Services
04.2023 - 10.2023
Emergency Family Assistance Director
The Salvation Army Thrift Store
05.2011 - 04.2023
High School Diploma -
Susquehanna Valley High School
Some College (No Degree) - Human Services
SUNY Broome Community College
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