Open To Work
Heather Mains
Virginia Beach,VA
Work Preference
Summary
Newly Licensed Registered Nurse well-versed in anatomy and physiology, nursing fundamentals and patient advocacy. Successful in quickly building rapport with patients and families. Balanced high-volume case load, escalation management with professionalism. Provided progressive experience delivering compassionate care to patients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Private Caregiver
Jeffrey DiFulgo
08.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Front of Store Customer Care
Target
11.2022 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by implementing effective customer care strategies and streamlining communication channels.
Psychiatric Charge Nurse
United Health Care Group, Maryland Heights MO
02.2025 - Current
- Supervised daily nursing operations on the Acute and Residential units, ensuring adherence to psychiatric care protocols and safety standards.
- Developed and implemented training programs for nursing staff, improving competency in psychiatric assessments.
- Conducted comprehensive mental health evaluations, identifying patient needs and recommending appropriate interventions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Facilitated interdisciplinary care planning meetings involving physicians, social workers, therapists, nurse practitioners, dieticians, pharmacists among others; ensuring cohesive approach towards achieving desired results.
Division Manager/Senior Service Facilitator
Moms In Motion
07.2018 - 07.2021
- Managed 26 Service Facilitators in the management of 1500 families qualified for CD-PAS Medicaid Waiver Services.
- Demonstrated outstanding case management (caseloads of more than 200) Provided detailed documentation information monthly. Conducted over 100 intakes, discussed with clients, family members and caregiver roles required for Consumer Directed care. Collaborated with social services, insurance agencies and Medicaid.
- Developed strong team dynamics through regular communication, training , professional development collaboration, and goal-setting initiatives.
- Work from home and infield position.
Divisional Leading Chief Petty Officer
United States Navy, USN Retired
09.2000 - 09.2020
- 20 years experience leadership, training and management of personnel. Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Maintenance Control Safe For Flight Supervisor, Responsible for 225 Aviation Technicians and over 10,000 maintenance actions on eight P-3C Aircraft Command
- Drug and Alcohol Program Coordinator. Provided training, counseling and addiction management services.
- Command Educational Specialist, Provided college and technical training information to Sailors, Managed, tracked and administered over 1000 Examinations.
- Developmental Career Counselor. Mentored 197 Sailors with career decisions and progression.
- Command Financial Specialist. Provided oversight and information to the command of 3000 Sailor and personally counseled more than 100 on financial management. Command Fitness Leader. Developed and implemented an effective fitness program for325 Sailors.
Education
Bachelor of Science - Nursing
Old Dominion University
Norfolk, VA08.2014
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL08.2012
Skills
- Compassion
- Leadership, training and supervision
- State Regulations Knowledge and HIPPA compliance
- Case Management
- Professional development
- Escalation Management
- Patient evaluation and education
- Collaboration & teamwork
- Strong work ethic
Certification
Registered Nurse: Virginia #0001325414
Basic Life Support (BLS)
First Aid
Timeline
Psychiatric Charge Nurse
United Health Care Group, Maryland Heights MO
02.2025 - Current
Private Caregiver
Jeffrey DiFulgo
08.2023 - Current
Front of Store Customer Care
Target
11.2022 - Current
Division Manager/Senior Service Facilitator
Moms In Motion
07.2018 - 07.2021
Divisional Leading Chief Petty Officer
United States Navy, USN Retired
09.2000 - 09.2020
Bachelor of Science - Nursing
Old Dominion University
Associate of Arts -
Florida State College At Jacksonville
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