Summary
Overview
Work History
Education
Skills
Timeline
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Heather Makley

Assistant Manager
Florence,SC

Summary

Results-oriented professional skilled in developing innovative strategies to address complex business challenges. Known for a strategic and forward-thinking approach, combined with strong relationship-building and critical thinking abilities. Proven track record of making decisive contributions that drive organizational growth.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Cato Fashions
Florence, SC
09.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated regularly with customers to gain insights into their needs.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Helped customers by answering questions and locating merchandise.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Unboxed new merchandise and restocked racks in appealing and organized arrangements to promote items.

Warehouse Manager

Niagara Bottling, LLC
Florence, SC
08.2020 - 01.2022
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Conducted research to address shipping errors and packaging mistakes
  • Enhanced slot control of freight in warehouse by optimizing organization efforts
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
  • Kept corporate departments and customers updated on critical shipments

Production Supervisor

Heartland Food Products
Indianapolis, IN
02.2019 - 06.2020
  • Utilized lean practices to balance workflow and alleviate redundancy
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Interviewed, hired and trained new employees for production positions
  • Introduced team contests and goals to enhance productivity and improve employee morale
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Planned and organized production schedules and assessed project and resource requirements
  • Assessed manufacturing processes and recommended improvements to increase productivity

Sanitation Supervisor

Minerva Dairy
Minerva, OH
02.2018 - 01.2019
  • Enhanced processes by pinpointing bottlenecks and working with team to resolve
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
  • Collaborated with other leaders and executives to direct workflow and support operations
  • Supervised ongoing daily production phases
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages
  • Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks
  • Cultivated professional working relationships with peers and supervisors
  • Coordinated project workflows for departments
  • Kept accurate and detailed records of personnel progress and productivity
  • Managed staff hiring, training, and supervision
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Monitored daily and weekly key performance indicators to maintain on-track status
  • Created and implemented strategies for improving operational efficiency and accuracy
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement

Production Coordinator

Meijer Purple Cow Dairy
Tipp City, OH
09.2016 - 02.2018
  • Built strong relationships with direct reports through positive attitude and attentive response
  • Mentored and guided employees to foster proper completion of assigned duties
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Cross-trained and provided back up for key roles
  • Molded team and embraced change to adapt within dynamic market
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Provided constructive criticism regarding quality assurance on collections team phone calls
  • Coordinated weekly meetings for internal and external groups
  • Participated in cross-functional team-building activities
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances
  • Initiated timely response to emails, voicemails and written correspondence

Warehouse Leader

Safeway Packaging
New Bremen, OH
07.2012 - 09.2016
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
  • Enhanced slot control of freight in warehouse by optimizing organization efforts
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
  • Kept corporate departments and customers updated on critical shipments
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Researched developments in applicable regulations to advise management on necessary changes to company policies
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise

Education

Bachelor of Science - Mechanical Engineering

University of Akron
Akron, OH

Associate of Arts - Mechanical Design Engineering

Lima Technical College
Lima, OH

Skills

  • Warehouse Logistics
  • Scheduling
  • Shipping and Receiving
  • Distribution and warehousing
  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Performance improvement
  • Report preparation
  • Complaint resolution
  • Process Optimization
  • Safety and compliance
  • Customer service
  • Cash handling

Timeline

Assistant Manager

Cato Fashions
09.2023 - Current

Warehouse Manager

Niagara Bottling, LLC
08.2020 - 01.2022

Production Supervisor

Heartland Food Products
02.2019 - 06.2020

Sanitation Supervisor

Minerva Dairy
02.2018 - 01.2019

Production Coordinator

Meijer Purple Cow Dairy
09.2016 - 02.2018

Warehouse Leader

Safeway Packaging
07.2012 - 09.2016

Bachelor of Science - Mechanical Engineering

University of Akron

Associate of Arts - Mechanical Design Engineering

Lima Technical College

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Heather MakleyAssistant Manager