Heather Maliakal
Goffstown,NH
Summary
I have over 20 years' experience in the medical field, with exposure ranging from direct care to insurance. I have spent the last 11 years working as a Customer Service Rep and then a Dedicated Client Service Manager. I have always taken pride in my ability to problem solve for the members or brokers, communicating with them in a positive educational manner. I have exceeded tasks that have been given to me and collaborated with my team. I'm equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
1
1
Certification
Work History
SMALL BUSINESS OWNER
Self-employeed
11.2008 - 01.2010
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Implemented inventory management systems to streamline operations and reduce costs.
- Created social media campaigns that increased customer engagement and boosted online sales presence.
- Promoted business via social media to generate leads and maximize brand identity.
DCSM
UNITEDHEALTHCARE
10.2011 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Medical Assistant Certificate - Communication, medical terminology, medical coding, receptionist, patient scheduling, insurance billing, injections, EKG mounts, vital signs, first aid, CPR
Ross Medical Education Center
Muskegon01.1993
Skills
- Proficient in interpersonal communication
- Meticulous attention to detail
- Efficient at mastering new skills
- Effective team collaboration
- Enthusiastic attitude
- Strategic issue analysis
- Organizational time strategies
- Strong organizational abilities
- Effective problem resolution
Certification
- Certified SAFe 6.0 Scrum Master, SimpliAxis
Timeline
DCSM
UNITEDHEALTHCARE
10.2011 - 2023
SMALL BUSINESS OWNER
Self-employeed
11.2008 - 01.2010
Medical Assistant Certificate - Communication, medical terminology, medical coding, receptionist, patient scheduling, insurance billing, injections, EKG mounts, vital signs, first aid, CPR
Ross Medical Education Center