Summary
Overview
Work History
Education
Skills
Timeline
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Heather Mallory

Bakersfield,CA

Summary

Dynamic, driven and knowledgable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Experienced with coordinating program operations and administrative tasks to ensure efficient workflow. Utilizes organizational skills and effective communication to support team objectives. Knowledge of managing schedules, coordinating events, and fostering collaboration among team members. Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.

Overview

9
9
years of professional experience

Work History

Program Assistant

Keepers Transformation House
02.2024 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional relational practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
  • Obtain specimens for drug testing and conduct breathalyzer tests, while documenting the results in the clients chart.
  • Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
  • Encourage the women to stay the course of a positive path to life.
  • Oversee our women's overnight shelter, assessing our guests during the intake process for potential further treatment.
  • Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.

Medical Assistant Outpatient Care Coordinator

Adventist Health
10.2018 - 07.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Key Holder

Today Cleaners
05.2015 - 06.2016
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

High School Diploma -

C4L Academy
Bakersfield, CA
09.2016

Degree Medical Assistant -

UEI College
Bakersfield, CA

Bachelors Theology - Biblical Studies

Summit Bible College
Bakersfield, CA

Skills

  • Teamwork and Collaboration
  • Multitasking and Organization
  • Data Entry
  • Scheduling Management
  • Interpersonal Skills
  • Valid Driver's License
  • Driven and Outgoing
  • Documentation Management
  • Group and individual instruction
  • Strong Problem Solver
  • Time Management
  • Attention to Detail

Timeline

Program Assistant

Keepers Transformation House
02.2024 - Current

Medical Assistant Outpatient Care Coordinator

Adventist Health
10.2018 - 07.2020

Key Holder

Today Cleaners
05.2015 - 06.2016

High School Diploma -

C4L Academy

Degree Medical Assistant -

UEI College

Bachelors Theology - Biblical Studies

Summit Bible College

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Heather Mallory