Heather M. Andrews
Monroe,WI
Summary
Dedicated and highly motivated professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, exceptional interpersonal skills, and effective communication skills. Eager to contribute to a dynamic team and focus on a strength-based approach to support the learning environment of Monroe's high school students.
Overview
23
23
years of professional experience
Work History
Learning Facilitation Professional II
Humana
Louisville, KY
12.2023 - Current
- Work with a diverse group of colleagues to accomplish organizational goals related to training requirements and colleague learning needs.
- Identify learning needs promptly and efficiently through a needs analysis process and SMART goals.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Utilize various software (Articulate) and tools (Word, Excel, Microsoft applications) to streamline processes, develop curriculum, evaluate training, and create workflows.
- Collaborate with the hiring manager and the associated mentor to support the onboarding of the new colleague.
- Facilitate new colleague onboarding virtual sessions.
Learning and Organizational Development Specialist
Inclusa
Stevens Point, WI
09.2017 - 12.2023
- Collaborated with organizational leaders, colleague subject matter experts, and teammates to develop and implement Family Care contract required training for new and existing colleagues.
- Designed and implemented training courses for the organization.
- Facilitated (virtual and in-person) new colleague onboarding.
- Monitored course completion and learning requirements of colleagues within the Learning Management System.
Long-Term Care Services Care Manager
Southwest Family Care Alliance/ContinuUs/Inclusa
Monroe, WI
12.2010 - 09.2017
- Provided long-term care management and support to adults (members) who are frail elders, have physical disabilities and developmental disabilities.
- Care management responsibilities included working within an interdisciplinary team to complete ongoing and comprehensive assessments of member’s activities of daily living, physical health, nutrition, autonomy, self-determination, communication, mental health and cognition.
- Implemented member-centered and outcome-based care plans that focus on member’s strengths and identify needs within the assessment to help support the member’s outcomes.
- Worked with community resources and network providers within the managed care organization to ensure the member’s access to a range of services and supports.
Case Manager
Green County Human Services, Developmental Disabilities Unit/Southwest Family Care Alliance
Monroe, WI
07.2004 - 12.2010
- Provided service coordination and case management to consumers with developmental disabilities.
- Service coordination included accessing long term care services and support through State and Federal funding for consumers’ care, living arrangements, day programming, employment, transportation and supportive home care.
- Case Management included implementing service plans developed by the consumer, family, guardian, informal supports and other team members that focused on the consumer’s needs, strengths and goals.
- Consultation with the consumer’s service providers, family, guardian, informal supports and community agencies to assure continuity of care.
Family Support Program Coordinator/Case Manager
Green County Human Services, Developmental Disabilities Unit
Monroe, WI
11.2002 - 07.2004
- Managed the Family Support Program. Ensured plans met guidelines, monitored budget and allotted funds for each year, monitored services within program and developed the advisory committee for Green County.
- Provided service coordination and case management for children with developmental disabilities and physical disabilities residing in Green County.
- Case Management and service coordination included implementing services and supports developed by the team supporting the child.
- Plans were developed by the team which included family, informal supports, school and service providers.
- Plans were developed by the team to help support the child’s physical, developmental and mental health needs.
- Assisted the child and their team with accessing support and services through Local, State and Federal funding to help meet needs of the child.
Education
Bachelor of Arts - Social Welfare
University of Wisconsin-Madison
05.2002
Skills
- Learning management systems
- Curriculum development
- Training facilitation
- Needs analysis
- Software utilization
- Organizational collaboration
- Team building
- Problem solving
- Effective communication
- Outcome-based planning
- Critical thinking
- Conflict resolution
- Flexible and adaptable
- Interpersonal communication
- Relationship building
Timeline
Learning Facilitation Professional II
Humana
12.2023 - Current
Learning and Organizational Development Specialist
Inclusa
09.2017 - 12.2023
Long-Term Care Services Care Manager
Southwest Family Care Alliance/ContinuUs/Inclusa
12.2010 - 09.2017
Case Manager
Green County Human Services, Developmental Disabilities Unit/Southwest Family Care Alliance
07.2004 - 12.2010
Family Support Program Coordinator/Case Manager
Green County Human Services, Developmental Disabilities Unit
11.2002 - 07.2004
Bachelor of Arts - Social Welfare
University of Wisconsin-Madison
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