Heather Maneely

• Support to multi-clubs in the Greater Sacramento Region (six locations)
• Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
• Promoted/held Hiring Events/Group Interviews (Individual club or Region)
• Conducted new hire orientations to provide company information, establish performance requirements
• Built and employed interview scorecards and other standard procedures for thoughtful talent acquisition.
• Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
• Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
• Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
• Promoted diversity and drive equal access to opportunity and advancement.
• Worked with stakeholders to strategize and implement best-in-class hiring practices.
• Monitored recruitment KPIs against inclusivity standards and worked to continuously close gaps.
• Defined and documented hiring procedures and enforced adherence to standards.
• Onboarded and trained more than 130 new employees per year.
• Secured optimal productivity by supervising 15 employees on staffing and recruiting administrative, operational and clerical functions. This included utilizing all recruitment platforms (LinkedIn, Indeed, Facebook, UKG/UlitPro, CareerPlug)
• Managed postings in all recruitment platforms
• Operated and maintained applicant tracking and candidate management systems.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Studied job descriptions and qualifications to determine applicant requirements.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Advocated for staff members, helping to identify and resolve conflicts.
• Developed and implemented onboarding and orientation programs for new employees.
• Collaborated with managers to identify and address employee relations issues.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Assisted with writing job postings and job descriptions for boards.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
• Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Recruited top talent to maximize profitability.
• Liaised between multiple business divisions to improve communications.

• Worked directly with various properties to achieve occupancy, responsible for property reports
• Contacted tenants to collect overdue rent or to discuss other important issues. (ex. tax credit compliance reports, delinquency, 3-day forms)
• Client/vendor relations
• staff training policy development
• Answer multi-phone system
• Review applications for new rentals/clients, prepare lease documents/tax credit questionnaire/recerts
• Utilize Yardi and Real page software
• Inspect tour path/conduct property grounds inspections
• Front desk concierge/guest service relations
• Overlook Leasing/productivity
• Assist with scheduling (move-in/moveouts)
• Scheduled maintenance calls.
• Exercised direct supervision over property staff.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.

• Answer multi-line phone system
• Review applications for new rentals/clients
• Prepare lease documents Review leases of existing residents
• Assist in coordinating resident activities
• Utilize Yardi and Real Page software
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Process tenant and maintenance requests
• Perform move-in and move-out inspections
• Assist in marketing and advertising of property
• Inspect rent-ready units Inspect tour path and conduct property grounds inspections.
• Contacted and followed up with tenants on renewal notices.
• Maintained accurate records of correspondence with and from tenants.
• Received rent payments and tracked transactions in accounting software.
• Built brand loyalty by delivering stellar leasing experience to residents.
• Coordinated maintenance and repair requests and contacted contractors for bid proposals.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Greeted clients, showed apartments, and prepared leases.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Distributed and followed up on tenant renewal notices.
• Responded to requests and scheduled appointments for property showings.
• Verified tenant incomes and other information before accepting lease applications.
• Kept properties in compliance with local, state, and federal regulations.
• Prepared reports for templates and maintained compliance database.

• Answer multi-line phone system Schedule and confirm appointments Photography Inspect and clean photography studio Photography package sales Property Management.

• Overlooked multi-properties in the Sacramento Region/Las Vegas area.
• Answer multi-line phone system
• Assist in coordinating resident activities Utilize Rent Roll and Yardi software
• Responsible for Sacramento Housing/Sacramento Bond Program compliance
• Schedule vendors and maintained professional relationship
• Collect and post rent Bank deposits Generate expense reports Process evictions Property Management.
• Contacted and followed up with tenants on renewal notices.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Maintained accurate records of correspondence with and from tenants.
• Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
• Built brand loyalty by delivering stellar leasing experience to residents.
• Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Prepared lease paperwork and obtained signatures and first payments from new residents.

• Answer multi-line phone system
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Contacted and followed up with tenants on renewal notices.
• Conducted background checks on applicants.
• Assist in coordinating resident activities
• Conduct tours of available apartments and answer questions from potential clients
• Assist in marketing and advertising of property
• Inspect rent-ready units Inspect tour path and conduct property grounds inspections
• Conduct fair housing with all Sacramento area properties
• Oversee management and suffering properties to improve numbers to good standing .
• Collected rent from tenants to pay maintenance and repair costs and other expenses.
• Built relationships with service vendors and submitted associated billing statements.
• Conducted new employee training and annual performance reviews.
• Facilitated tenant paperwork processing and verification.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

• Property, and Casualty Agent Process insurance claims Responsible for 80 books of PC policies.
• File claims/ Renew policies and changes
• Assist clients with certificates and permits
• Answer multi-line phone system
• Communicated with clients to understand needs and identify best policies for each case.
• Created documents comparing offered products and prices to enable agents to quickly prepare quotes.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Achieved repeat business and referrals through personalized services.
• Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.

• Answer multi-line phone system
• Review applications for new rentals/clients
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Assist in coordinating resident activities Utilize leasing desk software
• Process tenant and maintenance requests
• Contacted and followed up with tenants on renewal notices.
• Perform move-in and move-out inspections
• Assist in marketing and advertising of property Inspect rent-ready units
• Inspect tour path and conduct property grounds inspections Lease-up property
• Escalated critical issues to property manager to deliver immediate resolution.
• Received rent payments and tracked transactions in accounting software.
• Built brand loyalty by delivering stellar leasing experience to residents.
• Experienced in dealing with new construction
• Used conflict resolution skills to quickly resolve issues among residents.

• Completed professional development in Business Law
• Completed professional development in Financial Concepts
• Completed professional development in Business Communication

These all have credits towards my AA/AS

• Completing my education towards Business Real Estate
• 2nd degree to follow that will focus on my passion to help others with nutrition wellness and mental health. I am working with a counselor currently to navigate this degree.