Summary
Overview
Work History
Education
Skills
Timeline
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Heather Manser

Pleasant Hill,MO

Summary

Pursued opportunities within dynamic companies to foster professional development and personal advancement. While furthering my insatiable appetite for wisdom, travel, exploration, and commonalities between peoples from different places and backgrounds.

Overview

29
29
years of professional experience

Work History

Delivery Agent

DoorDash
Kansas City, MO
08.2023 - Current
  • Delivered food orders efficiently, ensuring timely service and customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times and minimize delays.
  • Managed multiple deliveries simultaneously while adhering to safety and quality standards.

VIP Bartender

Spectrum Concessions
Conroe, TX
05.2023 - Current
  • Trained and mentored junior bartenders on beverage preparation and customer engagement techniques.
  • Implemented strategies to reduce waste and improve efficiency in drink preparation processes.
  • Ensured compliance with health and safety regulations while managing daily bar.

Manager

Daytona Beach Boat Rentals
Port Orange, FL
11.2014 - Current
  • Achieved financial enhancement through the introduction of effective ideas and products.
  • Streamlined bookkeeping and accounts payable operations, resulting in improved efficiency.
  • Progressed towards captain's license by acquiring practical experience while employed in Florida.

Online Sales Representative

Walmart
Butler, MO
12.2022 - 07.2023
  • Managed customer inquiries and provided personalized product recommendations to enhance online shopping experience.
  • Developed and maintained strong relationships with customers through effective communication and follow-up strategies.
  • Executed daily sales operations, ensuring accuracy in order processing.

Bartender

Levy Restaurants
Kansas City
08.2021 - 07.2023
  • Assisted in managing bartending operations for Levy Restaurants at Arrowhead Stadium. Collaborated with event staff to deliver quality service during banquets and private events. Created a welcoming environment that improved guest satisfaction in a busy event center.
  • Resolved customer complaints promptly, maintaining a positive dining experience.
  • Collaborated with kitchen staff to synchronize food and beverage service for events.

General Manager

Plowboys
Overland Park, KS
08.2020 - 03.2021
  • Achieved significant growth in business management knowledge while working with Plowboys.
  • Drove improvements in ordering, budgeting, production management, team leadership, and time management.
  • Expanded technical capabilities in business operations.

Manager, Bartender, Server

Lakewood Oaks Country Club and Homeowners Association
Lee's Summit, MO
01.2017 - 01.2019
  • Oversaw diverse operational functions within company, adapting to needs in restaurant as bartender and server.
  • Coordinated banquet services in clubhouse, enhancing guest experiences.
  • Directed food and beverage operations at pub adjacent to golf course and main pool, ensuring high standards of service.

Manager, Bartender

Harpos
Kansas City, MO
04.2005 - 03.2009
  • Successfully maintained high operational standards by efficiently managing inventory, hiring, and staff coordination during peak hours.
  • Ensured smooth operations by covering shifts and accurately managing daily financial records.
  • Collaborated with owner on creating a cohesive, productive day time routine.

Bartender, Server, Employee Trainer

Salty Iguana
Prairie Village, KS, Independence,MO, Lawrence, KS
04.1997 - 05.2006
  • Crafted and served diverse cocktails, ensuring customer satisfaction and repeat business.
  • Maintained cleanliness of bar area, complying with health and safety regulations.
  • Trained new bartenders on drink preparation and customer service excellence.

Education

Doctorate - Psychology

Metropolitan Community Colleges
01.2013

Table Games Dealer Certification -

Stations Casino 2001
Kansas City, MO

Skills

  • Self-motivation and discipline
  • Strong navigation skills
  • Professionalism and punctuality
  • Proper lifting techniques
  • Physical stamina and strength
  • Inventory management
  • Safety compliance awareness
  • Decision making aptitude
  • Environmental consciousness
  • Stress management techniques

Timeline

Delivery Agent

DoorDash
08.2023 - Current

VIP Bartender

Spectrum Concessions
05.2023 - Current

Online Sales Representative

Walmart
12.2022 - 07.2023

Bartender

Levy Restaurants
08.2021 - 07.2023

General Manager

Plowboys
08.2020 - 03.2021

Manager, Bartender, Server

Lakewood Oaks Country Club and Homeowners Association
01.2017 - 01.2019

Manager

Daytona Beach Boat Rentals
11.2014 - Current

Manager, Bartender

Harpos
04.2005 - 03.2009

Bartender, Server, Employee Trainer

Salty Iguana
04.1997 - 05.2006

Doctorate - Psychology

Metropolitan Community Colleges

Table Games Dealer Certification -

Stations Casino 2001
Heather Manser