Heather Manser
Pleasant Hill,MO
Summary
Pursued opportunities within dynamic companies to foster professional development and personal advancement. While furthering my insatiable appetite for wisdom, travel, exploration, and commonalities between peoples from different places and backgrounds.
Overview
29
29
years of professional experience
Work History
Delivery Agent
DoorDash
Kansas City, MO
08.2023 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Managed multiple deliveries simultaneously while adhering to safety and quality standards.
VIP Bartender
Spectrum Concessions
Conroe, TX
05.2023 - Current
- Trained and mentored junior bartenders on beverage preparation and customer engagement techniques.
- Implemented strategies to reduce waste and improve efficiency in drink preparation processes.
- Ensured compliance with health and safety regulations while managing daily bar.
Manager
Daytona Beach Boat Rentals
Port Orange, FL
11.2014 - Current
- Achieved financial enhancement through the introduction of effective ideas and products.
- Streamlined bookkeeping and accounts payable operations, resulting in improved efficiency.
- Progressed towards captain's license by acquiring practical experience while employed in Florida.
Online Sales Representative
Walmart
Butler, MO
12.2022 - 07.2023
- Managed customer inquiries and provided personalized product recommendations to enhance online shopping experience.
- Developed and maintained strong relationships with customers through effective communication and follow-up strategies.
- Executed daily sales operations, ensuring accuracy in order processing.
Bartender
Levy Restaurants
Kansas City
08.2021 - 07.2023
- Assisted in managing bartending operations for Levy Restaurants at Arrowhead Stadium. Collaborated with event staff to deliver quality service during banquets and private events. Created a welcoming environment that improved guest satisfaction in a busy event center.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Collaborated with kitchen staff to synchronize food and beverage service for events.
General Manager
Plowboys
Overland Park, KS
08.2020 - 03.2021
- Achieved significant growth in business management knowledge while working with Plowboys.
- Drove improvements in ordering, budgeting, production management, team leadership, and time management.
- Expanded technical capabilities in business operations.
Manager, Bartender, Server
Lakewood Oaks Country Club and Homeowners Association
Lee's Summit, MO
01.2017 - 01.2019
- Oversaw diverse operational functions within company, adapting to needs in restaurant as bartender and server.
- Coordinated banquet services in clubhouse, enhancing guest experiences.
- Directed food and beverage operations at pub adjacent to golf course and main pool, ensuring high standards of service.
Manager, Bartender
Harpos
Kansas City, MO
04.2005 - 03.2009
- Successfully maintained high operational standards by efficiently managing inventory, hiring, and staff coordination during peak hours.
- Ensured smooth operations by covering shifts and accurately managing daily financial records.
- Collaborated with owner on creating a cohesive, productive day time routine.
Bartender, Server, Employee Trainer
Salty Iguana
Prairie Village, KS, Independence,MO, Lawrence, KS
04.1997 - 05.2006
- Crafted and served diverse cocktails, ensuring customer satisfaction and repeat business.
- Maintained cleanliness of bar area, complying with health and safety regulations.
- Trained new bartenders on drink preparation and customer service excellence.
Education
Doctorate - Psychology
Metropolitan Community Colleges
01.2013
Table Games Dealer Certification -
Stations Casino 2001
Kansas City, MOSkills
- Self-motivation and discipline
- Strong navigation skills
- Professionalism and punctuality
- Proper lifting techniques
- Physical stamina and strength
- Inventory management
- Safety compliance awareness
- Decision making aptitude
- Environmental consciousness
- Stress management techniques
Timeline
Delivery Agent
DoorDash
08.2023 - Current
VIP Bartender
Spectrum Concessions
05.2023 - Current
Online Sales Representative
Walmart
12.2022 - 07.2023
Bartender
Levy Restaurants
08.2021 - 07.2023
General Manager
Plowboys
08.2020 - 03.2021
Manager, Bartender, Server
Lakewood Oaks Country Club and Homeowners Association
01.2017 - 01.2019
Manager
Daytona Beach Boat Rentals
11.2014 - Current
Manager, Bartender
Harpos
04.2005 - 03.2009
Bartender, Server, Employee Trainer
Salty Iguana
04.1997 - 05.2006
Doctorate - Psychology
Metropolitan Community Colleges
Table Games Dealer Certification -
Stations Casino 2001