HEATHER MANTECON
Revenue Cycle Specialist
Titusville,FL
Summary
Proven leader in financial services with a track record of enhancing customer satisfaction and streamlining operations. Expert in transaction processing and adept at assessing customer needs, leading to a 20% increase in cross-selling success. Skilled in mentoring teams and implementing efficient financial planning strategies, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Universal Banker
Truist Bank
Titusville, FL
08.2022 - 06.2024
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on features and benefits of banking products and services.
- Cross-sold credit cards, loans and other bank products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced teller drawers and ATM cash.
- Generated monthly reports on customer activity and customer feedback.
Revenue Cycle Specialist
HEALTHCAREfirst
Springfield, MO
06.2021 - 06.2022
- Led initiatives to stay abreast of changes in healthcare regulations, minimizing compliance risks and avoiding potential penalties.
- Developed and maintained up-to-date knowledge of coding standards, contributing to fewer coding errors and denials.
- Played key role in transition to new billing system, ensuring smooth conversion with minimal disruption to operations.
- Successfully navigated complex insurance disputes, resulting in recovery of substantial amounts of previously denied claims.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
- Reached out to insurance companies to verify coverage.
- Provided regular updates on billing status to upper management through detailed reports.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Increased revenue by identifying and resolving billing errors in a timely manner.
Billing Manager
AJL Nursing LLC
Melbourme, FL
08.2020 - 06.2021
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Worked with customers to develop payment plans and bring accounts current.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
- Coordinated with sales and service departments to ensure accurate billing information, fostering team-oriented approach to customer account management.
- Led training sessions for new billing software, increasing department efficiency and ensuring seamless transition for all team members.
- Boosted cash flow with effective billing strategies, closely monitoring aging reports and prioritizing high-value accounts for collection efforts.
- Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
Office Manager
Brevard Family Walk-In Clinic
Merritt Island, Florida
06.2018 - 07.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Medical Billing And Coding - Medical Billing And Coding
Kaplan University
Davenport, IA 02.2014 - 02.2015
Skills
Transaction Processing
Insurance Products
Financial Planning
Customer Needs Assessment
Team Leadership
Operations Management
Time Management
Medical Billing Software Familiarity
Medical Billing Principles
Timeline
Universal Banker
Truist Bank
08.2022 - 06.2024
Revenue Cycle Specialist
HEALTHCAREfirst
06.2021 - 06.2022
Billing Manager
AJL Nursing LLC
08.2020 - 06.2021
Office Manager
Brevard Family Walk-In Clinic
06.2018 - 07.2020
Medical Billing And Coding - Medical Billing And Coding
Kaplan University
02.2014 - 02.2015
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