Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Professional References
Personal References
Timeline
Receptionist
Heather Maples

Heather Maples

Dallas,TX

Summary

I am a confident and driven team player who is motivated to create opportunities for success. I am effective at analyzing details to produce high-quality products. My years of experience in the classroom have helped me develop the ability to multitask and adapt in dynamic environments. I am able to provide a high level of customer service and build long-lasting, personal and professional relationships. I enjoy taking on leadership roles, as well as collaborating within an organization. I am eager to blend my skills and talents into a role that provides a high level of customer service, communication, and success.

Overview

31
31
years of professional experience
5
5
Certifications

Work History

Administrative & Intake Assistant

Duggan & Associates, PLLC.
Dallas, TX
08.2024 - 11.2025
  • Answered incoming calls from clients and other attorneys in a professional manner.
  • Assisted lawyers in drafting various client communications, such as new client emails, closing letters, and follow-up emails.
  • Coordinated meetings between attorneys and clients.
  • Greeted visitors upon their arrival at the office.
  • Scanned documents into the computer system for storage purposes.
  • Assisted attorneys in preparing for hearings and trials by preparing binders with relevant documents.
  • Managed inventory of office supplies necessary for daily operations.
  • Performed extensive research to prepare for court cases and gathered pertinent case information.
  • Met with attorneys to discuss case details and evidence.
  • Provided customer service support for existing clients as needed.
  • Responded to incoming calls and emails from potential and current clients.
  • Developed relationships with outside referral sources.
  • Greeted visitors, checked in potential clients, collected information and completed necessary paperwork for new intakes.
  • Prepared client files during intake process and performed follow-up when necessary.
  • Attended meetings with external organizations in order to discuss possible collaborations or partnerships related to the firm's legal services.
  • Supported the development and implementation of policies and procedures to enhance service delivery and client care.
  • Provided information and referrals to potential clients for additional resources and support services.
  • Maintained accurate and up-to-date records of client interactions and services provided.
  • Assessed client needs through initial interviews and consultations to determine appropriate legal services.
  • Ordered and maintained supply inventory for office.

Kindergarten Teacher

Cibolo Creek Elementary
Boerne, TX
08.2021 - 12.2023

Kindergarten Teacher

Rebecca Creek Elementary
Comal, TX
08.2017 - 08.2021

Kindergarten Teacher

Ault Elementary
Cypress, TX
08.2008 - 08.2017

2nd Grade Teacher

Ault Elementary
Cypress, TX
08.2007 - 08.2008

Kindergarten Teacher

Hawk Elementary
Denton, TX
08.2004 - 12.2006

PK – 2 Grade Music Teacher

Silverlake Elementary
Pearland, TX
08.2000 - 08.2002

Kindergarten Teacher

Dodd Elementary
Wylie, TX
08.1999 - 08.2000

Kindergarten Teacher

Old Settlers Elementary
Lewisville, TX
08.1997 - 08.1999

Kindergarten Teacher

Meadowcreek Elementary
Crowley, TX
08.1994 - 08.1997

Education

BACHELOR OF SCIENCE - INTERDISCPLINARY STUDIES

Southwest Texas State University (Texas State University)

Skills

  • Client communications
  • Document management
  • Client intake
  • Legal document preparation
  • Customer relationship management
  • Office administration
  • Meeting coordination
  • Confidentiality
  • Appointment scheduling
  • Effective communication
  • Inventory management
  • Time management
  • Client relationship building
  • Multiple CRM platforms
  • Administrative support
  • Adaptable and flexible

Certification

  • STATE OF TEXAS Elementary Early Childhood PK-6 - LIFE
  • Elementary Self-Contained
    PK-6 - LIFE
  • Human Development and Family Studies
  • English as a Second Language
  • GIFTED AND TALENTED
    30 hours of gifted and talented training

Additional Information

  • Developed and implemented lesson plans.
  • Prepared lessons that reflected accommodations for differences in individual student differences.
  • Planned and used appropriate strategies, according to guidelines established by the Texas Education Agency, board policies, and administrative regulations.
  • Worked cooperatively with special education teachers to modify curricula as needed for special education students according to guidelines established in Individual Education Plans (IEP).
  • Worked with other members of staff to determine instructional goals, objectives, and methods according to district requirements.
  • Managed instructional aide(s) and volunteer(s).
  • Provided a positive role model for students, staff, and teammates.
  • Managed and organized the classroom to create an environment conducive to learning and appropriate for the physical, social, and emotional development of students.
  • Managed student behavior in accordance with the Student Code of Conduct and student handbook.
  • Took all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
  • Assisted in selecting books, equipment, and other instructional materials.
  • Compiled, maintained, and filed all reports, records, and other documents required.
  • Communicated and maintained a professional relationship with parents, students, colleagues, and community members.
  • Participated in staff development activities to improve job-related skills.
  • Complied with state, district, and school regulations and policies for classroom teachers.
  • Attended and participated in faculty meetings and served on staff committees as required.

Professional References

Jaime S Duggan - Founder Duggan & Associates, PLLC.

Ph:  817.694.5003

E:  jd@dugganfamilylaw.com

Ryan M Belcher - Attorney, Duggan & Associates, PLLC.

Ph:  254.833.0617

E:  ryan@dugganfamilylaw.com

Krista Pomeroy  - Director of Student Support Services, Boerne Independent School District 

Ph: Ph:  830.357.2058                                         

E:  krista.pomeroy@boerneisd.net 

Sami Jo Gillette - Principal Cibolo Creek Elementary, Boerne Independent School District 

Ph: 830.357.4400 

E: sami.gillette@boerneisd.net 

Kimberly Simmons - Assistant Principal Boerne Academy, Boerne Independent School District  

Ph: 830.357.4400 

E: kimberly.simmons@boerneisd.net 

Personal References

William Beecherl - 3701 Maplewood Ave. Highland Park, TX 75205

Ph: 214.356.8677

E: wcb@beecherl.com

Stephanie Bass - 1630 Oak Meadows Canyon Lake, TX 78133

Ph: 972.639.8496

E: stephaniepaigebass@yahoo.com

Stephanie Flotow - 1201 W. Columbia #3201 Farmington, MO 63640

Ph: 573.516.0489

E: stephflotow77@icloud.com

Brooke Snowden - 16727 Whitaker Creek Houston, TX 77095

Ph: 281.636.4665

E:  deanna.snowden@cfisd.net

Timeline

Administrative & Intake Assistant

Duggan & Associates, PLLC.
08.2024 - 11.2025

Kindergarten Teacher

Cibolo Creek Elementary
08.2021 - 12.2023

Kindergarten Teacher

Rebecca Creek Elementary
08.2017 - 08.2021

Kindergarten Teacher

Ault Elementary
08.2008 - 08.2017

2nd Grade Teacher

Ault Elementary
08.2007 - 08.2008

Kindergarten Teacher

Hawk Elementary
08.2004 - 12.2006

PK – 2 Grade Music Teacher

Silverlake Elementary
08.2000 - 08.2002

Kindergarten Teacher

Dodd Elementary
08.1999 - 08.2000

Kindergarten Teacher

Old Settlers Elementary
08.1997 - 08.1999

Kindergarten Teacher

Meadowcreek Elementary
08.1994 - 08.1997

BACHELOR OF SCIENCE - INTERDISCPLINARY STUDIES

Southwest Texas State University (Texas State University)