Heather Marciano
Easton ,PA
Summary
Dynamic and results-driven professional with extensive experience at Giant Food Stores, excelling in team collaboration and critical thinking. Proven track record in enhancing operational efficiency and reducing food waste through effective inventory management. Adaptable and detail-oriented, committed to maintaining high safety standards while delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Package Handler
Fed Ex Ground
03.2024 - Current
- Operated package scanning equipment to ensure accurate tracking and processing.
- Sorted packages by destination, maintaining efficient workflow standards.
- Collaborated with team members to optimize loading procedures for delivery vehicles.
- Adhered to safety protocols while handling packages in fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Deli Manager
Giant Food Stores
05.2022 - 03.2024
- Supervised daily deli operations ensuring quality standards and compliance with health regulations.
- Trained and mentored team members on food safety practices and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Developed staff schedules optimizing labor costs while meeting peak demand periods.
- Enhanced customer satisfaction by implementing new product offerings based on sales trends.
- Conducted regular performance evaluations to identify areas for staff development and improvement.
- Streamlined workflow processes, increasing overall deli productivity and operational efficiency.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Observed quality assurance standards to optimize freshness of deli products.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Assistant Deli Manager
Giant Food Stores
08.2019 - 05.2022
- Assisted in training new staff on food preparation and customer service protocols.
- Resolved customer inquiries and concerns, enhancing overall satisfaction in deli service experience.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Collaborated with store management to develop promotional strategies, boosting deli revenue.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Prepared Foods Team Member
Giant Food Stores
01.2017 - 08.2019
- Prepared fresh food items in compliance with safety and quality standards.
- Collaborated with team to optimize workflow and enhance efficiency in food production.
- Ensured accurate labeling and presentation of prepared foods for customer satisfaction.
- Engaged with customers to provide product information and enhance shopping experience.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Prepared food items by following recipes and product directions.
Education
High School Diploma -
Wilson Area High School
Wilson Borough, Pa06.2009
Skills
- Team collaboration
- Warehouse safety
- Adaptable to change
- Truck loading
- Willing to learn
- Attention to detail
- Critical thinking
Timeline
Package Handler
Fed Ex Ground
03.2024 - Current
Deli Manager
Giant Food Stores
05.2022 - 03.2024
Assistant Deli Manager
Giant Food Stores
08.2019 - 05.2022
Prepared Foods Team Member
Giant Food Stores
01.2017 - 08.2019
High School Diploma -
Wilson Area High School