Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in automotive regulations and procedures.
Hi, I’m
Heather Marciniak
Spring Lake,MI
Summary
Overview
4
years of professional experience
Work History
My Auto Import CenterMuskegon, MI
Automotive Service Advisor
01.2022 - Current
Job overview
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Nye UniformGrand Rapids, MI
Sales Consultant
05.2021 - 11.2021
Job overview
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
Southwest AirlinesDallas, TX
Flight Attendant
08.2019 - 05.2021
Job overview
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Education
Lansing Community CollegeLansing, MI
Police Academy from Criminal Justice
12.2004
University Overview
Muskegon Community CollegeMuskegon, MI
Associate of Arts from Liberal Arts And General Studies
08.2004
University Overview
Skills
- Customer Service
- Complaint Resolution
- Service Order Flow
- Warranty Claims Process Management
Availability
See my work availability
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Available
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tuesday
wednesday
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friday
saturday
sunday
morning
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evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Automotive Service Advisor
My Auto Import Center
01.2022 - Current
Sales Consultant
Nye Uniform
05.2021 - 11.2021
Flight Attendant
Southwest Airlines
08.2019 - 05.2021
Lansing Community College
Police Academy from Criminal Justice
Muskegon Community College
Associate of Arts from Liberal Arts And General Studies
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