Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in automotive regulations and procedures.
Hi, I’m
Heather Marciniak
Spring Lake,MI
Summary
Overview
4
years of professional experience
Work History
My Auto Import Center, Muskegon, MI
Automotive Service Advisor
2022.01 - Current (2 years & 8 months)
Job overview
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Nye Uniform, Grand Rapids, MI
Sales Consultant
2021.05 - 2021.11 (6 months)
Job overview
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
Southwest Airlines, Dallas, TX
Flight Attendant
2019.08 - 2021.05 (1 year & 9 months)
Job overview
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Education
Lansing Community College Lansing, MI
Police Academy from Criminal Justice
12.2004
University Overview
Muskegon Community College Muskegon, MI
Associate of Arts from Liberal Arts And General Studies
08.2004
University Overview
Skills
- Customer Service
- Complaint Resolution
- Service Order Flow
- Warranty Claims Process Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Automotive Service Advisor
My Auto Import Center
2022.01 - Current (2 years & 8 months)
Sales Consultant
Nye Uniform
2021.05 - 2021.11 (6 months)
Flight Attendant
Southwest Airlines
2019.08 - 2021.05 (1 year & 9 months)
Lansing Community College
Police Academy from Criminal Justice
Muskegon Community College
Associate of Arts from Liberal Arts And General Studies
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