Heather Marcum
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Human Resources Assistant
Vantage Industrial Services
04.2022 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created job descriptions on boards for vacant jobs.
Administrative Assistant
Vantage Industrial Services
01.2022 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Human Resources Assistant
U.S. Lawns of Baton Rouge
04.2021 - 01.2022
- Provided clerical support including, but not limited to, preparing personnel records, maintaining filing systems, basic scheduling, creation of reports, test administration, and processing employment verification.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Legal Secretary
Pourciau Law Firm
10.2020 - 05.2021
- Scanning legal documents into digital system
- Find certain legal documents needed
- Manage office.
Patient Care Technician
Woman's Hospital
04.2020 - 11.2020
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Clean equipment.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Ophthalmic Medical Assistant
Eye Laser& Surgery
10.2018 - 04.2020
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
Pharmacy Clerk
Barkers Pharmacy
07.2018 - 09.2018
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Re-stocked shelves with prescribed medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
- Greeted customers at counter and provided excellent customer service.
- Assisted customers with selecting cost-effective medications in line with health coverage.
Fire Watcher
CCC Group
09.2017 - 06.2018
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Police Dispatcher
Plaquemine Police department
02.2017 - 09.2017
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
BBA - Human Resource Management
Bryant And Stratton College - Online
08.2026
Skills
- Office Supplies and Inventory
- Enrollment Assistance
- Document Employee Information
- Job Applicant Interviews
- Maintaining Files
- Staff Recruitment and Hiring
- Managing Employee Relations
- Effective Planning
- Payroll
- Employee Counseling and Support
- Managing Applicant Inquiries
- Hiring and Retention
- Scheduling
- Administrative Support
- Resume Screening
Certification
CPR Certification
Timeline
Human Resources Assistant
Vantage Industrial Services
04.2022 - Current
Administrative Assistant
Vantage Industrial Services
01.2022 - 04.2022
Human Resources Assistant
U.S. Lawns of Baton Rouge
04.2021 - 01.2022
Legal Secretary
Pourciau Law Firm
10.2020 - 05.2021
Patient Care Technician
Woman's Hospital
04.2020 - 11.2020
Ophthalmic Medical Assistant
Eye Laser& Surgery
10.2018 - 04.2020
Pharmacy Clerk
Barkers Pharmacy
07.2018 - 09.2018
Fire Watcher
CCC Group
09.2017 - 06.2018
Police Dispatcher
Plaquemine Police department
02.2017 - 09.2017
BBA - Human Resource Management
Bryant And Stratton College - Online
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