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Results-driven Case Manager and Social Worker experienced in developing and implementing strategies that enhance community outreach and service delivery for individuals and families. Led initiatives to increase benefits access for veterans and their families while fostering collaboration among civic, government, and business entities to create supportive environments. Focused on addressing barriers to self-sufficiency for clients through tailored care plans and resource management.

I am seeking to attain a Senior Manager position with a dynamic employer that will enable me to gain further knowledge and professional development to grow my career. I have strong attitude and keen interest in contributing to and make a difference in community and possess a strong will to develop successful and rewarding career.
Highly enthusiastic Registered Nurse experienced working and managing psychogeriatric ward (Aged persons Mental Health), TCP (Transition Care Program) and in Aged care facilities as a Nurse Unit Manager, Care Manager, in-charge /supervisor role providing person centered care to the residents and support to their families, guiding care staff, providing support and motivation. A strong commitment to foster a positive culture change in aged care facilities. A part of the healthcare team participating in assessment criteria, development of care plans and supervising the care staff team while providing appreciation and motivation to promote the quality in health care setting and goals. Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.

I have been in medical since 2007. I started as a caregiver with a home health agency then became a CNA and worked skilled and LTC while I worked toward getting my LPN license in 2013. I have worked in Skilled most of my career where I took care of 18-20 patients per shift including trach patients and running Fluids and antibiotics through PICC lines and peripheral lines, filled in as a memory care manager for 6 months. Dabbled in admissions manager for 4 months, and then moved on the behavioral health for a year and a half. I went back to skilled nursing and moved to Washington state, all of my past employment as an LPN included IV administration, po medication administration, wound care, including woundvacs. From 2019 to 2023 I went to Olympic college to get my adn in nursing. I am currently an RN working in home health care.
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.
Skilled healthcare professional with strong background in wound care. Proven ability to assess, plan, and implement effective treatment plans. Known for fostering teamwork and adapting to changing needs, ensuring optimal patient outcomes. Adept at utilizing advanced wound care techniques and maintaining high standards of patient care.
Behavioral health nursing professional with solid experience in delivering comprehensive mental health care and creating supportive environments for patients. Known for effective collaboration with multidisciplinary teams and adapting to changing clinical needs, ensuring high-quality patient care. Demonstrated skills in patient assessment, crisis intervention, and therapeutic communication.
Healthcare professional with comprehensive background in vascular access nursing, prepared to excel in specialized patient care. Proven ability to perform precise PICC line insertions and manage complex patient cases. Committed to team collaboration and achieving optimal results, showcasing adaptability and reliability.

Dynamic LPN with extensive experience at Humana, excelling in care planning and patient advocacy. Proven ability to enhance patient outcomes through effective medication management and compassionate support. Skilled in clinical documentation and multidisciplinary team collaboration, ensuring quality care delivery and improved patient satisfaction. Committed to fostering strong relationships with clients and families.

Dedicated client care professional with a proven track record in enhancing customer satisfaction and optimizing operational efficiency. Expertise in fostering collaborative environments and achieving high performance standards, complemented by a strong background in conflict resolution and proactive problem-solving. Demonstrated success in addressing complex client issues while building long-term relationships that drive retention and loyalty. Committed to leveraging exceptional communication skills to create positive client experiences and streamline service processes.

Heather Marcum, RN, BSN

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Care Manager

Charge nurse

Education

Associate - Business Administration

Associate of Science - Nursing

Bachelors of Science - Nursing

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Care Manager

Charge nurse

Associate of Science - Nursing

Bachelors of Science - Nursing

Associate - Business Administration

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