Heather Marks
Plainsboro,NJ
Summary
A highly organized and detail-oriented Administrative Assistant with a strong background in real estate, sales, and hospitality. Possesses exceptional communication and interpersonal skills, facilitating effective coordination and collaboration with diverse teams and clients. Proficient in managing administrative tasks, scheduling, data entry, and maintaining organized records. Demonstrated ability to prioritize and handle multiple responsibilities in a fast-paced environment, ensuring smooth operations and optimal productivity. Adept at utilizing technology and office software to enhance efficiency and streamline processes. Committed to delivering exceptional support to contribute to the success and growth of the organization.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Century 21 Abrams & Associates
2020.10 - 2023.09
- Organizing and maintaining real estate documents, contracts, agreements, and listings.
- Drafting and preparing contracts, lease agreements, purchase agreements, and other real estate documents.
- Assisting with listing coordination, including inputting property information into listing databases and websites.
- Coordinating marketing activities for property listings, such as creating flyers, brochures, and online listings.
- Supporting transaction process by managing paperwork, deadlines, and communication between parties (e.g., buyers, sellers, attorneys, lenders).
- Updating and managing real estate database and customer relationship management (CRM) system to ensure accurate and up-to-date client information.
- Generating reports and analyzing data to support business decision-making.
- Facilitating closing process and ensuring all necessary documents are completed accurately and on time.
- Executed record filing system to improve document organization and management.
- Kept contacts organized with Agent Office, Top Producer & KV Core systems to maintain readiness for future mailings.
- Performing general administrative tasks, such as answering phones, filing, copying, scanning, and data entry.
Banquet Server/Wedding Assistant
The Cranbury Inn
2017.03 - 2020.06
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Supervised personnel and directed in wedding task administration and completion.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Arranged linens and table settings according to seating plan and event theme.
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
Administrative Assistant
Scholastic Book Fairs
2011.02 - 2016.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted 3 Sales Managers and 32 Sales team members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Sales Coordinator
Princeton Wyndham Hotel & Conference Center
2003.05 - 2011.12
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Oversaw conference rooms directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supported staff in administrative tasks to help sales reps close deals.
Education
Some College (No Degree) -
Mercer County Community College
West Windsor, NJHigh School Diploma -
Nottingham High School
Hamilton Square, NJSkills
- Communication
- Problem-solving
- Teamwork and collaboration
- Leadership
- Report Analysis
- CRM Software
- Multitasking and Time Management
- Google Docs
Timeline
Administrative Assistant
Century 21 Abrams & Associates
2020.10 - 2023.09
Banquet Server/Wedding Assistant
The Cranbury Inn
2017.03 - 2020.06
Administrative Assistant
Scholastic Book Fairs
2011.02 - 2016.05
Sales Coordinator
Princeton Wyndham Hotel & Conference Center
2003.05 - 2011.12
Some College (No Degree) -
Mercer County Community College
High School Diploma -
Nottingham High School
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