I love animals of all kinds, and wish that I could rescue them all
I enjoy being creative
- Drawing and Painting
I like being outdoors
- Kayaking
- Horseback Riding
- Gardening
- Outdoor Recreation
Heather Marohn
Jacksonille,FL
Summary
As a Radiologic Technologist I consistently improved patient experiences and diagnostic accuracy through effective collaboration and critical thinking.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Woodsman Kitchens And Floors
07.2011 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided excellent customer service to builders and their home buyers.
- Met customer call guidelines for service levels, handle time and productivity.
Radiologic Technologist
Kindred Hospital
05.2009 - 09.2010
- Operated advanced imaging equipment to perform diagnostic radiographic procedures.
- Ensured patient safety by adhering strictly to radiation safety protocols and standards.
- Collaborated with healthcare teams to develop effective patient care plans and improve outcomes.
- Trained and mentored junior technologists in best practices for imaging techniques.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Promoted patient comfort during invasive procedures, using careful positioning techniques and clear explanations of each step in the process.
Radiologic Technologist
Baptist Medical Center Beaches
08.1994 - 10.2008
- Streamlined workflow processes, enhancing efficiency in patient scheduling and preparation.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Conducted quality assurance checks on imaging equipment to ensure optimal performance.
- Implemented new technologies and methodologies to improve diagnostic accuracy and patient comfort.
Education
Registered Radiologic Technologist - Radiography
University Medical Center
Jacksonville, FL07-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Appointment scheduling
- Prioritization
- Warranty service
Certification
Certified in Radiologic Technology
Interests
Timeline
Customer Service Representative
Woodsman Kitchens And Floors
07.2011 - Current
Radiologic Technologist
Kindred Hospital
05.2009 - 09.2010
Radiologic Technologist
Baptist Medical Center Beaches
08.1994 - 10.2008
Registered Radiologic Technologist - Radiography
University Medical Center