Heather Marsh
Ministry Minded Professional
Rockwall,TX
Summary
High-energy Professional offering over 25 years of Executive Level retail experience. Dependable and adaptable with resourceful nature and compassionate approach. Organized and dependable candidate - proven successful at managing multiple priorities while producing consistent profitable outcomes.
Overview
25
25
years of professional experience
1
1
Language
Work History
Customer Service Cashier
Walmart
Rockwall, TX
11.2022 - Current
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
Independently Contracted Delivery Driver
DoorDash
Dallas, TX
06.2019 - Current
- Have maintained 4.9 out of 5 stars for customer service for 3 years
- Receive frequent praises from customers.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Fostered positive working relationships with regular customers.
- Kept detailed records of deliveries and money received from customers.
Customer Service Executive
Ross Dress For Less
Greenville, TX
08.2020 - 11.2022
- Unanimously voted Employee of month by entire management team
- Frequently recognized for excellent customer service by coworkers and customers alike
- Earned bonus "extra" for repeated customer praise.
- Developed working relationships with internal and external customers while assisting with account management duties.
Independent Contract In-home Caregiver
Homecare.com
Leonard, TX
02.2022 - 06.2022
- Personally requested by client(s) and family to be primary full time care giver for client(s) end of life transition
- Privileged to continue close relationship with surviving member(s) of immediate family.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Provided mobility assistance such as walking and regular exercising.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Hardline Merchandising Manager
Kohls
Rockwall, TX
07.2021 - 09.2021
- Recognized and recruited by Kohls Sr Store Manager - while employed for Ross.
- Received many accolades from Sr management for "outstanding visual displays"
- Frequently exceeded team leading incentive goals
- Hand picked to assist with design and execution of detailed store remodeling.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Customer Service Specialist
Family Dollar
Royse City, TX
07.2020 - 09.2020
- Provided excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
Sr Credentialing Specialist
BCBS
Richardson, TX
10.2008 - 08.2010
- Invited to participate in weekly management incentive meetings
- Recognized for repeated excellent file quality and reconciliation
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Demonstrated strong organizational and time management skills while managing multiple projects
Executive Ministry Assistant / Event Coordinator
Beltway Park Baptist Church
Abilene, TX
08.2003 - 11.2007
- Designed / managed venue bookstore
- Coordinated / executed community wide
- Military Appreciation Event
- Organized / managed entire Venue event schedule
- Co-created / managed all live concert events
- Managed / executed all venue weddings / funerals / baptisms, etc
- Independently built / managed / maintained entire venue store product line
- Invited to participate in / partner with pastoral led counseling/ ministry meetings.
- Managed administrative logistics of events planning, event booking, and event promotions
- Managed event logistics and operations
Senior Store Manager
Musicland Group Inc.
Abilene, TX
04.1998 - 08.2003
- Set district standard for sales goals.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Maintained quality through training and coaching during daily activities.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Planned and assigned workload by delegating tasks and directing team members.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained new employees on proper protocols and customer service standards.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences
Education
Diploma - Required Studies
06.1988 - 8 1992
No Degree - Biblical Hebrew
7 2019 - Current
Skills
Customer serviceundefined
Timeline
Customer Service Cashier - Walmart
11.2022 - Current
Independent Contract In-home Caregiver - Homecare.com
02.2022 - 06.2022
Hardline Merchandising Manager - Kohls
07.2021 - 09.2021
Customer Service Executive - Ross Dress For Less
08.2020 - 11.2022
Customer Service Specialist - Family Dollar
07.2020 - 09.2020
Independently Contracted Delivery Driver - DoorDash
06.2019 - Current
Sr Credentialing Specialist - BCBS
10.2008 - 08.2010
Executive Ministry Assistant / Event Coordinator - Beltway Park Baptist Church
08.2003 - 11.2007
Senior Store Manager - Musicland Group Inc.
04.1998 - 08.2003
Wm Fremd HS - Diploma, Required Studies
06.1988 - 8 1992
Israel Bible Institute - No Degree, Biblical Hebrew
7 2019 - Current
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