Heather Marsh
Columbia,TN
Summary
Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support known for transporting clients to meetings and promoting assistance wherever and whenever needed. I am motivated and dedicated to helping clients through life changes. Energetic and friendly with strong relationship-building skills. I am proudly offering almost 3 years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and addicts and sharing methods that promote success. Highly committed to delivering support to others. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Peer Support
Mending hearts Inc
Nashville, TN
08.2022 - Current
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Facilitated support groups
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Helped individuals overcome harmful drug and alcohol addictions.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Collaborated to set goals and outline steps to achieve objectives.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Completed detailed documentation of groups, client notes and recommendations.
- Encouraged participation and provided focus and guidance for discussions within group.
- Negotiated and facilitated conflicts and disagreements that arose during group meetings.
- Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
Board Member
Maury County Prevention Coalition
Columbia, TN
05.2021 - Current
- Attended board meetings and reviewed meeting agendas.
- Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
- Approved organizational strategies, budgets and business decisions.
- Participated in various committees to meet specialized goals.
- Communicated with valuable partners and recruited potential board members.
- Utilized networks and resources to inspire collective action and achieve organizational goals.
- Tracked progress of company programs and highlighted potential barriers to success.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Executed on-time, under-budget project management to adhere to project road map.
Support Group Facilitator
22nd Judicial Recovery Court
Columbia, TN
06.2022 - 02.2023
- Facilitated weekly sessions in community using designated curriculum.
- Encouraged participation and provided focus and guidance for discussions within group.
- Updated attendance records of participants in group sessions.
- Welcomed new members to group and provided orientation on both group operations and self-help services.
- Encouraged clients to develop mutual support networks outside of support groups.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
Peer Support
Discipleship House
Mt. Pleasant, TN
10.2021 - 11.2022
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Helped individuals overcome harmful drug and alcohol addictions.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Interacted with family members of individuals and shared information regarding available community support services.
- Collaborated to set goals and outline steps to achieve objectives.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
Shift Manager
McDonald's
Mt. Pleasant, TN
03.2021 - 04.2022
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Transformation Life Coach
02.2023
GED -
Skills
- Conflict Resolution
- Knowledgeable in Relapse Prevention
- Knowledgeable in Exit Plan
- Knowledgeable in Spirituality
- Documentation and Reporting
- Decision Making
- Crisis Intervention
- Crisis Management
- Client Needs Assessment
- Verbal and Written Communication
- Support Group Facilitation
- Positive Environment Facilitation
- Issue Resolution Abilities
- Relationship-Building Skills
- Communication Abilities
- Recovery Assistance and Support
- Planning Skills
- Coaching and Mentoring
- Coping Methods
- Substance Abuse
Timeline
Peer Support - Mending hearts Inc
08.2022 - Current
Support Group Facilitator - 22nd Judicial Recovery Court
06.2022 - 02.2023
Peer Support - Discipleship House
10.2021 - 11.2022
Board Member - Maury County Prevention Coalition
05.2021 - Current
Shift Manager - McDonald's
03.2021 - 04.2022
Transformation Academy - , Transformation Life Coach
American Job Center - GED,
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