Heather Marsh
Windsor,CT
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Staffing Coordinator
The Pines At Bristol
Bristol, CT
04.2023 - Current
- Ensured compliance with state regulations by monitoring nurse-to-patient ratios at all times.
- Improved employee retention rates by 75% by addressing concerns promptly and implementing strategies aimed at increasing job satisfaction among the nursing team.
- Created, a system for tracking employee time off requests while ensuring adequate coverage is maintained during peak hours or shifts without compromising patient care quality levels.
- Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
- Streamlined communication between nursing departments, resulting in improved efficiency and collaboration.
- Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
- Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed..
- Developed and implemented effective staffing plans to address changing patient needs and maintain high-quality care standards.
- Served as a liaison between human resources department, nursing administration, and clinical staff to resolve staffing issues promptly.
- Assisted with the recruitment, hiring, and onboarding processes for new nursing staff.
- Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
- Assist with disaster and recovery strategy to prepare company for hazardous weather conditions.
Staffing Coordinator
Riverside Healthcare Center
08.2018 - 04.2023
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted with writing job postings for boards.
- Ensured compliance with state regulations by monitoring nurse-to-patient ratios at all times.
- Improved employee retention rates by addressing concerns promptly and implementing strategies aimed at increasing job satisfaction among the nursing team.
- Created an organized system for tracking employee time off requests while ensuring adequate coverage is maintained during peak hours or shifts without compromising patient care quality levels.
- Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Human Resources Manager
Green Spring Healthcare Center
East Hartford, CT
03.2016 - 06.2018
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Assisted with recruitment efforts, successfully filling open positions promptly.
- Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
- Maintained compliance with labor laws and regulations, minimizing legal risks for the organization.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Provided ongoing administrative support to other departments by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Assisted in developing job descriptions that accurately reflected position responsibilities and requirements for recruitment purposes.
- Delivered friendly assistance to new hires throughout the interviewing and hiring process.
- Assisted with meetings and presentations within the company.
- Managed employee exit interviews and paperwork.
- Efficiently delivered personnel information to management for speedy corrective action.
- Organized new employee orientation schedules for new hires.
- Conducted exit interviews with terminated employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues following company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in job fairs to recruit new talent.
- Helped employees register for benefits programs using online portals.
- Checked references for potential candidates.
- Notified department of employee yearly evaluation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Human Resources Manager
Trinity Hill Healthcare Center
02.2009 - 04.2015
- Managed employee benefits, ensuring accurate enrollment and timely processing of claims.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained and update OSHA recordkeeping and incident reports
- Coordinated orientation programs for newly hired staff.
- Devised hiring and recruitment policies for [Number]-employee company
Certified Nursing Assistant
Bidwell Healthcare Center
04.2006 - 02.2009
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Supported needs of 10+ residents under long-term care
Education
No Degree - Business Management
Capitol Community Collage
Hartford, CT06.2026
High School Diploma -
Weaver High School
Hartford, CT06.1991
Skills
- Payroll Administration
- Recruitment and hiring
- Teamwork and Collaboration
- ADP
- Benefits Administration
- Legal Compliance
- New Employee Orientation
- Employee Relations
- Organizational Development
- Employee Retention
- Recordkeeping
- Background Checks
- Conflict Resolution
Timeline
Staffing Coordinator
The Pines At Bristol
04.2023 - Current
Staffing Coordinator
Riverside Healthcare Center
08.2018 - 04.2023
Human Resources Manager
Green Spring Healthcare Center
03.2016 - 06.2018
Human Resources Manager
Trinity Hill Healthcare Center
02.2009 - 04.2015
Certified Nursing Assistant
Bidwell Healthcare Center
04.2006 - 02.2009
No Degree - Business Management
Capitol Community Collage
High School Diploma -
Weaver High School
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