Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Martin

Cañon City,CO

Summary

Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 2.5 years of experience improving standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

21
21
years of professional experience

Work History

Jewetts Liquor

Team Lead
09.2021 - 02.2024
  • Negotiated favorable contracts with suppliers for better pricing and terms, reducing costs while maintaining quality standards.
  • Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
  • Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
  • Streamlined inventory management processes for increased efficiency and reduced waste.
  • Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
  • .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
  • Coordinated special events such as tastings or themed promotions to drive sales growth and customer engagement.
  • Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Established relationships with key retail accounts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Hastings

Inventory Control Manager
05.2006 - 03.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Home Depot

Cashier
01.2006 - 04.2006
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Recommended retail products for at-home use.
  • Tagged and prepared new merchandise for retail sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Library Assistant 1

Velma K Waters Library
11.2002 - 04.2003
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.

Education

High School Diploma -

Cooper High School
Cooper, TX
05.1998

Skills

  • Merchandising Strategies
  • Social Media Marketing
  • Brand Awareness
  • Employee Scheduling
  • Store Layout
  • Customer service experience
  • POS software proficiency
  • Customer Complaint Resolution
  • Inventory Management
  • Product sourcing

Timeline

Jewetts Liquor

Team Lead
09.2021 - 02.2024

Hastings

Inventory Control Manager
05.2006 - 03.2007

Home Depot

Cashier
01.2006 - 04.2006

Library Assistant 1

Velma K Waters Library
11.2002 - 04.2003

High School Diploma -

Cooper High School
Heather Martin