Heather Martin
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Housekeeper
Courtyard by Marriott
03.2019 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Verified cleanliness and organization of storage areas and carts.
- Sorted, laundered and put away various laundry items.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Blue Cross Blue Shield
Convergys
04.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
APAC Customer Services
12.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Leader
Eegee's
04.2012 - 12.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Pharmacy Technician Intern
Walgreens
11.2011 - 12.2011
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
- Maintained confidentiality of patient records in accordance with HIPAA regulations while handling sensitive medical information daily.
- Assisted pharmacists in preparing medications, ensuring accurate dosage and labeling for optimal patient outcomes.
- Collaborated with the pharmacy team to prioritize tasks effectively, contributing to a smooth workflow during high-volume periods.
- Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
Cashier
Dollar Tree Stores
09.2009 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Compass High School
Tucson, AZNo Degree - Pharmacy Technician
Brookline College
Tucson, AZSkills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Cash Handling
- Team Leadership
- Multitasking
- Attention to Detail
Timeline
Housekeeper
Courtyard by Marriott
03.2019 - 09.2019
Blue Cross Blue Shield
Convergys
04.2015 - 04.2016
Customer Service Representative
APAC Customer Services
12.2013 - 01.2015
Shift Leader
Eegee's
04.2012 - 12.2013
Pharmacy Technician Intern
Walgreens
11.2011 - 12.2011
Cashier
Dollar Tree Stores
09.2009 - 01.2011
High School Diploma -
Compass High School
No Degree - Pharmacy Technician
Brookline College
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