Heather Martin
Sandy,UT
Summary
Highly-motivated leader with desire to learn new skills, embrace new challenges, and deliver exceptional customer service that creates value for the company and its stakeholders. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated with a strong ability to support and motivate others. Exceptional verbal and written communication skills, with an ability to turn an understanding of deeply technical information into actionable strategies. Strong organizational and analytical skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disposal Operations Management
WM
Houston, TX
07.2022 - 10.2023
- Responsible for the knowledge, development, and progressive understanding and expertise in all aspects of day-to-day management of a landfill, including, but not limited to, fill sequencing, cover operations, waste placement and compaction operations, equipment and labor deployment, storm water management, and traffic flow.
- Gained proficiency in heavy equipment operations and preventive maintenance.
- Fostered robust partnerships with manufacturers and dealers at Market Area level(s).
- Supervised site staff with hands-on techniques and instruction.
- Developed a comprehension of landfill design and construction, including cell excavation and earthwork, liner cross-sections, slope stability, geosynthetics deployment, leachate control, landfill gas control systems, and final cover cross sections.
- Obtained proficiency and knowledge in all aspects of leachate and landfill gas management. Developed a general understanding of renewable energy operations and their relationship with landfill gas systems.
- Demonstrated a complete understanding of environmental monitoring and environmental protection issues that exist at a landfill, including interaction with various regulatory agencies. Reviewed and comprehended regulatory requirements and site permits.
- Performed comprehensive EHS facility and field audits at the Market Area level(s); created corrective action plans based on audit findings and partnered with Operations to facilitate timely completion of deliverables and closure of corrective action plans.
- Delivered clear, accurate insights into financial, accounting, and forecasting processes to senior management.
- Exemplified a strong commitment to the WM Safety Program by cultivating an observant and safety-conscious culture by providing support to Market Area safety principles and leadership through the establishment of resources for safety processes and practices.
Senior Account Executive
WMATA
Vail, Colorado
02.2021 - 07.2022
- Applied consultative selling to attract new business opportunities, while maintaining the current customer base.
- Developed customized, client-specific proposal solutions.
- Utilized prospecting and closing skills to achieve budgeted sales targets.
- Secured beneficial service agreements through skillful negotiations.
- Created and executed comprehensive sales initiatives, leading to increased revenue growth.
- Cultivated strong relationships with clientele, ensuring alignment in strategies, and driving mutual success for both businesses in the partnership.
- Cultivated customer satisfaction through deep understanding of needs and concerns.
- Boosted service optimization and quality of service by addressing customer requirements proactively.
- Cultivated strong relationships with top-tier decision-makers.
- Decreased cancellation requests using problem-solving capabilities.
- Proficiently utilized CRM platforms, such as Salesforce, to manage and track opportunities and correlate sales metrics.
- Demonstrated sales integrity by conducting business with honesty, transparency, and ethical approaches.
Concierge
Timbers Bachelor Gulch
Avon, CO
06.2019 - 02.2021
- Provided tailored advice and recommendations for owners and their guests.
- Maintained a consistent image aligning with property standards through professional appearance and performance.
- Ensured service-oriented engagement in all interactions.
- Guaranteed exceptional service outcomes for clients through effective vendor collaborations.
Reservations Supervisor
Vail Resorts Inc
Avon, CO
12.2017 - 07.2019
- Delivered impeccable customer service with a positive attitude.
- Maintained a willingness to listen and interpret guest feedback.
- Enhanced guest experience through active engagement
- Utilized OpenTable software to make precise reservations.
- Assisted managers in guaranteeing quality and consistency concerning operational efficiencies, training, motivating, and evaluating employees.
Bartender/Interim Manager
Anthony's Runway 84
Fort Lauderdale, FL
08.2011 - 01.2017
- Guaranteed, prompt, and tailored service for each guest.
- Proficient in operations management, budget development, inventory cost control, and quality assurance.
- Oversaw the entire reservation process for big dining parties, managing every detail with precision.
- Swiftly determined issue scenarios and effectively addressed them, to the contentment of all parties.
- Monitored adherence to industry-specific guidelines.
Director of Operations
US Brick and Block Systems
Fort Lauderdale, FL
02.2014 - 02.2016
- Allocated company resources, managed and secured personnel, hired and trained new employees, engaged with third-party vendors, developed operating policies and processes, fostered teamwork and company morale, established and measured performances, resolved issues between departments, and provided leadership support and focus during crisis situations.
- Managed on-site activities, achieving excellence in both quality and safety throughout project duration.
- Formulated and executed project-specific construction plans.
- Ensured efficient resource utilization through strategic budget management.
- Monitored project progress, identified, and addressed any issues or delays.
- Continuously evaluated and improved construction processes and procedures to enhance efficiency and quality.
- Delivered presentations to senior management, highlighting project challenges and achievements.
- Functioned as the primary liaison between clients, stakeholders, and contractors.
- Managed construction teams, including third-party contractors, while promoting collaboration and high performance, with a strong focus on safety.
- Communicated and coordinated with project managers, contractors, and other stakeholders to ensure safety measures were properly implemented and maintained.
- Maintained records and documentation of safety programs, training, inspections, and incidents.
- Conducted site visits and performance reviews to share best practices, improve staff performance, determine resource allocation, and achieve operating goals.
Business Development Manager
Square One Stone
Fort Lauderdale, FL
07.2012 - 02.2014
- Conducted research on industry trends, competitor activities, and customer needs.
- Attended trade shows and conferences to network with potential clients.
- Researched target markets to understand the needs of current and potential customers.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Generated detailed content for the launch of the company website, used specific algorithms and keywords aimed at attracting foot traffic to the site.
- Implemented marketing strategies, including Google Analytics, CRM software, Constant Contact, and SEO platforms; closely monitored the performance of these promotional campaigns to guarantee ROI.
Education
Bachelor of Science - Business Administration
Florida State University
Tallahassee, FL06-2011
Skills
- Servant Leader
- Operations Management
- Multi-Site Operations
- Operational Efficiency
- Maintenance Planning
- Health and Safety Compliance Management
- Strategic Planning
- Problem-Solving
- Process Improvement
- Policies and Procedures Implementation
- Service Optimization
- Service Oriented
- Relationship Building
- Customer Relationship Management
- CRM Software Proficiency
- Solution Selling
- Consultative Selling
- Contract Negotiation
- Customer Satisfaction
- Customer Retention
- Organizational Skills
- Business Development
- Executive Leadership
- Adaptability
Accomplishments
- Honors Program at Florida State University
- FSU Golden Key International Honor Society Phi Eta Sigma Honor Society
- National Society of Collegiate Scholars (NSCS)
- Participant in the FSU International Study Abroad Program
Certification
- Building Business Acumen Graduate
Timeline
Disposal Operations Management
WM
07.2022 - 10.2023
Senior Account Executive
WMATA
02.2021 - 07.2022
Concierge
Timbers Bachelor Gulch
06.2019 - 02.2021
Reservations Supervisor
Vail Resorts Inc
12.2017 - 07.2019
Director of Operations
US Brick and Block Systems
02.2014 - 02.2016
Business Development Manager
Square One Stone
07.2012 - 02.2014
Bartender/Interim Manager
Anthony's Runway 84
08.2011 - 01.2017
- Building Business Acumen Graduate
Bachelor of Science - Business Administration
Florida State University
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