Results driven professional in hospitality management, night auditing, and Guest Services known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution while maintaining high standards of professionalism. Excel at communication, problem-solving, and adaptability. Ensuring customer satisfaction and positive guest experiences while improving operational efficiency in fast-paced environments.
Hi, I’m
Heather Martin
Augusta,GA
Summary
Overview
9
years of professional experience
1
Certificate
Work History
Hampton Inn and Suites by Hilton
Hotel Night Auditor
09.2023 - 10.2025
Job overview
- Compiled nightly auditing necessary documentation, including incident reports, and activity summaries.
- Ensured documentation of all housekeeping operations, such as occupancy statistics, check-ins and check-outs, and exceptional needs.
- Leveraged OnG platform to enhance the effectiveness of guest entry and exit operations.
- Facilitated collaboration between the housekeeping and maintenance departments for efficient issue resolution.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Engaged with guest reviews on the corporate platform, addressing concerns and expressing appreciation to reinforce a positive guest experience.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
La Quinta Inns & Suites
Assistant Manager of Operations
06.2021 - 10.2023
Job overview
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Ensured compliance with all safety regulations in the workplace.
- Delegated work to staff, setting priorities and goals.
MWL Construction
Administrative Assistant Construction Industry
03.2020 - 08.2021
Job overview
- Coded invoices to maintain organized and accurate records.
- Reviewed contracts related to accounts payable and receivable for accuracy before entering into the system.
- Designed company logo using graphic design tools.
- Provided detailed information on repairs and remodeling via phone and email.
- Performed financial calculations for amounts due, interest charges and balances.
- Maintained and organized project documentation including contracts, change orders, permits, and inspection reports to ensure compliance and accessibility.
- Coordinated scheduling for meetings, site visits, and resource allocation, streamlining project timelines and improving team efficiency.
- Acted as a communication liaison between contractors, vendors, clients, and project managers, supporting seamless information flow.
- Processed invoices and monitored expenses, supporting budget tracking and generating regular financial reports for management.
- Managed safety and compliance documentation for multiple sites, ensuring alignment with OSHA regulations and local building codes.
- Tracked deliveries and maintained logs of materials, labor hours, and construction progress to support project accuracy and reporting.
- Handled general office duties, including answering phones, managing correspondence, ordering supplies, and maintaining filing systems.
- Utilized construction software (e.g., Procore, Buildertrend, or MS Project) to update schedules, input data, and generate reports.
Hawthorn Suites By Wyndham
Housekeeping Supervisor
02.2017 - 10.2019
Job overview
- Verified each completed room by employees to ensure all rooms were cleaned by the standard of the 5S's of good housekeeping: Sort, Set, Shine, Standardize, and Sustain
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Established effective communication between team members to maintain a positive work environment
- Kept an organized list of all inventory and supplies and reordered items when needed
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas
- Assisted with laundry duties such as washing, folding, and stocking towels and sheets
- Followed all health and safety regulations when handling mixed detergents, chemicals, and cleaning solutions
Education
University of North Georgia
A.S. from Pre- Nursing, General Studies
05.2013
University Overview
did not graduate
Hart County Comprehensive High School
Diploma from College Preparatory Curriculum
05.2009
University Overview
Received Diploma in the College Preparatory Curriculum and stayed on Honor Roll all 4 years.
Skills
- Strong organizational abilities
- Inventory management
- Food safety regulations adherence
- Effective collaboration
- Analytical reasoning
- Task delegation proficiency
- Nightly financial auditing
- Adaptability to change
- Guest relations management
- Employee onboarding and training
- Clear communication
- Fundamental food preparation
- Financial accounting
- Audit process management
- Skilled in Microsoft Office tools
- Effective verbal communication
- Effective leadership
- Analytical report development
- Strong organizational skills
- Administrative assistance
- Data entry proficiency
- Detail-oriented approach
Certification
- Hospitality Management Studies: Hotel Operations
- Food Safety Training- Safe Practices and Procedures
- Customer Service Skills
- Housekeeping Safety and Procedures
- Customer Relationship Management (CRM)
- Leadership for Business Management: Managing Employees
- Supervising Others
- Computer Networking: Digital Network Security
- ADA Emergency Procedures
- Cyber Security Franchise
- ADA Effective Communication
- Audit Interface Revenue
- English for Tourism: Hotel Reception and Front Desk
- CPR, AED, and First Aid
Timeline
Hotel Night Auditor
Hampton Inn and Suites by Hilton
09.2023 - 10.2025
Assistant Manager of Operations
La Quinta Inns & Suites
06.2021 - 10.2023
Administrative Assistant Construction Industry
MWL Construction
03.2020 - 08.2021
Housekeeping Supervisor
Hawthorn Suites By Wyndham
02.2017 - 10.2019
Hart County Comprehensive High School
Diploma from College Preparatory Curriculum
University of North Georgia
A.S. from Pre- Nursing, General Studies
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