Heather Martinek
Lawrence,KS
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1997
1997
years of post-secondary education
Work History
Medical Assistant
Urgent Care of Kansas
Gardner, KS
08.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Maintained accurate patient records in electronic health record systems.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Charge Phlebotomist
American Red Cross
Lawrence, Ks
02.2020 - 06.2024
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in donor registration and education about the donation process.
- Provided excellent customer service to donors throughout the donation experience.
- Trained new staff on phlebotomy techniques and donation procedures.
- Monitored equipment maintenance to ensure optimal operation during collection events.
Tanning Consultant
KC Tan
Lawrence, Ks
08.2019 - 10.2020
- Advised clients on tanning options and skin care products.
- Maintained cleanliness and organization of tanning equipment and salon area.
- Educated customers on safe tanning practices and UV exposure.
- Processed customer transactions accurately and efficiently at the register.
Receptionist
Lawrence Family Medical Office
Lawrence, Ks
03.2018 - 04.2019
- Greeted patients warmly and assisted with check-in procedures daily.
- Managed appointment scheduling using medical office software efficiently.
- Answered phone calls and directed inquiries to appropriate staff members promptly.
- Processed insurance verification and updated patient records accurately.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Phlebotomy
American Red Cross
Wichita, KS 02.2020 - 04.2020
Shawnee Mission Northwest
Shawnee, KSSkills
- Patient assessment
- Electronic health records
- Phlebotomy techniques
- Vital sign monitoring
- Effective communication
References
References available upon request.
Timeline
Medical Assistant
Urgent Care of Kansas
08.2024 - Current
Charge Phlebotomist
American Red Cross
02.2020 - 06.2024
Phlebotomy
American Red Cross
02.2020 - 04.2020
Tanning Consultant
KC Tan
08.2019 - 10.2020
Receptionist
Lawrence Family Medical Office
03.2018 - 04.2019
Shawnee Mission Northwest